Scams, Notices and Alerts

Smithville Customers Be Aware

GOOGLE SURVEY SCAM NOTICE

Smithville customers please note: some customers have received a bogus e-mail appearing to originate from a Smithville that says:
“Google Membership Rewards Survey”

This is NOT from Smithville, and has been reported as a scam. If you happen to click on the link, it will come up with a note asking you to confirm that you are the owner of the computer, do NOT click on the OK button. The button will disappear after 2:00, and you should be able to close the page.



EMAIL SCAM NOTICE

Smithville customers please note: some customers have received a bogus e-mail appearing to originate from a Smithville.com address that says:

“WARNING A virus has been detected on your computer. Please call “Scammer number” to get this fixed!”

and

"Dear User, Due to congestion on our web mail server, all unverified accounts will be deactivated within 48 hours. Please verify your information in order to keep your account active."

No such condition exists on Smithville servers. The bogus e-mail then asks for the customer’s email address, password, and warning code.

As most know, this IS a scam. Customers should DELETE these emails immediately and NOT provide any personal information. Smithville would NEVER ask for account information, passwords, or payment information via email. Any suspect emails should always be reported to Customer Service immediately at 800-742-4084. Thank you!



All Smithville Security Customers

There is a company claiming to have taken over the Smithville Security business and trying to schedule appointments to come into our customers’ homes. This is a scam. For your own safety, DO NOT allow any unsolicited person to come into your home, even if they claim to be from Smithville or Smithville Security.

If you have received one of these calls, please call your local authorities immediately and at your convenience, let us know by calling (812) 876-2211 or (800) 742-4084.



Smithville Walk-In Service Change

Smithville Corporate Headquarters will no longer be available for walk-in service. We ask that you please visit The new "Technology" Powered by Smithville store, in Bloomington, if you have questions about your bill, need to change your services and for all of your customer service needs. The Smithville Corporate Headquarters can take payments via our drop box next to the closed drive up window on the south side of our building.