A Message From Our President Regarding COVID-19

By Chris Dobson Published March 16, 2020

Dear Smithville Customer,

As we collectively navigate the uncertainties of the coronavirus (COVID-19) pandemic, and the effects of this on our lives, businesses, and families, we want you to know that you can rely on Smithville’s commitment to service to keep you connected to what matters most. While you focus on addressing the needs of your families, employees, and businesses, our teams will be working hard to ensure that your network, internet, and telephone services remain up and running at the level of service you have come to know and expect from Smithville.

Our commitment to you, and all customers, is one we take very seriously. As a company that supports critical infrastructure, such as 911 service, we have developed a solid plan to prioritize the continued operations of our network, while taking proactive steps to ensure the safety of our employees and customers. Our teams remain confident in our ability to provide safe and reliable service to every customer. We are here to answer questions and provide support should you have any additional needs, or specific concerns, during this time.

We are closely monitoring the coronavirus and are following the current guidance from leading government and health authorities to ensure we are taking the right actions to protect our customers, employees, and the communities that we serve. This includes a commitment from each of our employees to:

  • Wash hands frequently and thoroughly
  • Wear protective gear when in your home or business (gloves, foot coverings, masks if required)
  • Avoid contact with potentially sick people
  • Avoid touching eyes, nose, and mouth
  • Stay home if they are feeling sick
  • Check-in with supervisors each morning to discuss their current state of health

We hope that you, your friends, colleagues, and family are all safe and remain well during this time. As you continue to focus on taking care of your families and businesses, you can rest assured that Smithville has your connectivity needs covered – as we have for nearly 100 years.

Thank you for your business and continued loyalty.