6 Surprising Secrets to Get a Stronger WiFi Signal

via GIPHY Remember a time when you experienced a terrible, horrible, no good, very bad day? You flopped down on the couch that evening preparing to escape from reality by binge-watching your favorite TV series. Then you got comfy with your go-to snacks and drink. Ahhh! Life seemed as though it might be heading toward […]

New President Focus: Delighting Our Customers

Since joining Smithville in mid-November of 2018 as its new president, I’ve been focused on taking Smithville’s already high level of service and seeing where we can elevate it to an even higher level. As many have experienced firsthand, we have a great team here at Smithville who consistently go far above in creating a […]

Hold, Please

You know the rigmarole… “Please hold. Your call is very important to us…” Cue the twangy off-key music. There is nothing more irritating than needing immediate service and being placed on hold, unsure when or IF anyone will pick up to address your problem. If your call is so important, why are you on hold? […]