New President Focus: Delighting Our Customers

By Paul Quick Published February 1, 2019

Paul Quick

Since joining Smithville in mid-November of 2018 as its new president, I’ve been focused on taking Smithville’s already high level of service and seeing where we can elevate it to an even higher level. As many have experienced firsthand, we have a great team here at Smithville who consistently go far above in creating a high level of customer satisfaction and superior customer experience. We know that our customers have a choice and we are focused on rewarding our customers who choose us.

Smithville has already made a number of major investments, including building a new 100 gigabit-capable network to better serve both our residential and commercial customers. That technology vaults us up into the top tier of Indiana internet providers.

New, Effective Ways to Expand Best-Speed-Available Service

You may already be familiar with our ongoing project to transform the city of Jasper into Indiana’s first true “GigaCity” with symmetrical 1,000 Mbps (a gigabit) speeds and a very high degree of reliability. Smithville earlier completed a multi-million-dollar investment to upgrade our legacy copper-based customers with fiber-to-the-cabinet service, which has also improved speeds and reliability. We continue to look at new and effective ways where we can expand our services in the fiber arena.

We still are the state leader in providing “best-speed-available” residential service, which means you receive our award-winning home service at one price, wherever you are.

All these innovations are designed to bring you the best service we are capable of delivering.

Fast and Reliable. Great Value. Legendary Service.

And we’re not stopping there. As Smithville’s new president, I am privileged to let you know that we have a number of new innovations now being considered. We continue to actively explore how we can improve our service to our customers in every facet of our business. Darby and Cullen McCarty, our owners and executive leaders, positively built this business on the shoulders of a family that emphasized that customers come first. That tradition will be enhanced and continued. You will continue to see us focus on delivering fast and reliable internet, offering great value, and providing legendary service.

Thank you for choosing Smithville. I hope we have an opportunity to meet personally at community events to come.