Smithville Cloud Voice
Your phone system represents a Business Continuity challenge. Many businesses house their phone systems at their premises through a Private Branch Exchange (PBX). A weakness with this approach is that a localized event (power outage, connection cut, weather event, etc.) can render the PBX incapacitated as all calls to or from the business must pass through it.
Cloud Voice from Smithville helps you plan Business Continuity more effectively. With Cloud Voice, all call processing and intelligence resides in the Smithville network, not on your business site. In the event of a localized outage, Cloud Voice continues to operate and process calls.
Auto Attendant offers powerful capabilities for meeting the needs of your customers, improving employee productivity, and controlling costs.
Engineered to simulate a live operator, Auto Attendant directs incoming callers to the appropriate department or employee. This enables you to ensure that your customers’ calls are handled effectively 24 hours a day, seven days a week.
Your working life moves constantly from desktop to laptop to smart phone to tablet. Now you can use all the features of your Cloud Voice Service from almost any device whether at your desk, at home or on the move.
Accession Communicator, Smithville’s app for mobile and desktop, keeps you connected wherever you are. It’s a fully-featured soft phone that enables you to send or receive calls, instant messages (IM), or video calls from any Internet connected device.
Powerful ‘presence’ capabilities allow you to see the real-time status of coworkers—available, offline, on the phone, or in a meeting.
Accession Communicator is fully integrated provides reliable performance and great support. Your sensitive information is safeguarded with our industry standard security and privacy measures.
When team members can work from anywhere, Accession Communicator becomes an important part of your business continuity strategy, too.
- Soft Phone – Make calls from 3G up or greater, and Wi-Fi connections
- Instant Messaging
- Seamlessly Move Calls Between Devices
- Mid-Call Features – transfer, park, hold, etc.
- Contact Integration
- Visual Voicemail
- Video Calling
- Mobile-Compatible with iOS and Android
- Operating Systems
- Desktop/Laptop-Compatible with Windows and Apple OS-X
- Call Recording