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Simplify your system

with easy to use apps

Managing incoming calls has never been easier, from playing prerecorded, customized greetings to transferring callers to a configured attendant.

Scale with ease

with simple user management

End-users can make changes to their business lines in real-time through an online management portal accessible from anywhere with Internet.

Disaster Recovery

with fail-over functionality

Keep your business phone up and running in case of a local disaster such as a power outgage or severe weather, so customers can always reach you.

One Phone System

Unlimited Possibilites

Your entire phone system is unified into one simple solution. A multitude of features and capabilites allows you to work your way.

What is cloud voice?

Pricing

Auxiliary User

$18/mo$18/mo

Features

  • Caller ID Presentation
  • Call Hold
  • Call Transfer
  • Music on Hold
  • Intercom Dialing
  • Call Paging Groups
  • 3 Way Calling
  • +35 more features
See details

Standard User

$25/mo$25/mo

+Auxiliary

  • Includes all Auxiliary features
  • Free Easy Attendant

Features

  • Voicemail
  • CommPortal Web Interface
  • MaX UC Mobile Application
  • Call Pickup Groups
  • Voicemail-Email Notifications
  • 100+ more features
See details

Premium User

$35/mo$35/mo

+Standard

  • Includes all Auxiliary and Standard features

Features

  • MaX UC Desktop Application
  • Call Jump
  • Selective Call Forwarding
  • Advanced Call Control
  • +12 more features
See details

Premium ACD User

$55/mo$55/mo

+Premium

  • Includes all Auxiliary, Standard and Premium features

Features

  • Call Queue
  • Call Recording
  • Call Monitoring
  • Supervisor Analytics
  • +7 more features
See details
Smithville employee in a black shirt

Suceed with Cloud Voice

Meet Brett!

Brett is our Client Success Manager who is committed to helping your business succeed with Cloud Voice. He will be your dedicated point of contact to answer any questions you may have. Brett has a wealth of knowledge about Cloud Voice and is available to provide employees with an overview of its software.

From initial assessment and planning to installation and training—Brett is here for you every step of the way. 

Unified communications to enhance flexibility

Work anywhere with Cloud Voice’s MaX UC App

We know that there isn’t a one-size-fits-all system for every business. That is why our experts at Smithville will help you completely customize your solution to fit the needs of your business.  

Cloud Voice is trusted by many local businesses in the community. One of our customers was experiencing cellular “dead zones” in their buildings. By taking advantage of the flexibility of Cloud Voice and Fast Fiber Internet from Smithville, they are now able to communicate with each other using the MaX UC mobile app. 

MaX UC Mobile App

  • Integrate a phone or tablet
  • Displays desk phone functions
  • Manage calls from Internet-connected devices
  • Access your business contacts from any device

MaX UC Desktop App

  • Integrate a desktop computer
  • Manage calls with the click of a mouse
  • Supports remote working capabilities
  • Easily access CommPortal—an intuitive web interface for simple control
  • Easy Auto Attendant Redirect all calls to another telephone number.
    $10/mo per additional
  • Premium Auto Attendant Redirect calls when you don’t answer.
    $25/mo

Smithville Assist

Are you ready to buy Cloud Voice but feel like you lack the resources to get it set up?

  • Our assist add-on is perfect if you don’t have an IT professional or a dedicated individual to customize features on your new phone system.
  • Feeling overwhelmed by the multitude of options and configuration available? We can help you tailor your web portal and assist with the technicalities.
  • Smithville Assist Single Use Let Smithville’s team customize your CommPortal.
    $45 / 30 minutes
  • Smithville Assist Unlimited We will be your Cloud Voice administrator.
    $17/mo per seat
See Details

Connect Your Business with the Latest Voice Technology 

  • Phone Equipment VoIP Enabled | Advanced audio features | Bluetooth headset integration
    Starting at $105
See Phone Options

Do you have the speed you need?

Low bandwidth won’t cut it with advanced voice technology. You need high-speed Internet for crystal-clear calling.

Test Your Network

This test will simulate VoIP calls for your computer and provide an estimate of how your current Internet service will perform.

You need to sign up for Smithville Internet to use Cloud Voice.

FAQs

Smithville Cloud Voice is a type of VoIP solution (Voice Over Internet Protocol). Unlike a POTS solution that works through phone lines, it works through your Internet. This allows for a multitude of features and customization around configuration.

The main difference between SIP Trunking and Cloud Voice is the PBX equipment. SIP Trunks require you to have your own on-premise PBX equipment. With Cloud Voice, your PBX equipment is hosted by Smithville. All you would have onsite would be your Internet and phones. The maintenance would be done by Smithville. With SIP Trunking, you take care of your own equipment, we just make it VoIP enabled. SIP Trunking requires an in-house IT team to manage the equipment, security strategies, and privacy policies.

SIP Trunks and PRI function basically the same. SIP Trunks can have multiple DIDs and more call features. They are typically 25% cheaper than PRI circuits. This is because they eliminate additional hardware and overlapping networks.

Sip Trunking is a type of VoIP (Voice Over Internet Protocol), where SIP Trunking brings VoIP phone system capabilities to your existing on-premise PBX equipment. It upgrades an analogue PBX to an IP PBX. Like Cloud Voice, SIP is just one of the possible “protocols” you can use for VoIP communications. It provides a way to convert voice signals into data that can be decoded by devices used by a caller.

SIP Trunking is great for businesses that want more capabilities and less expense from their current PRI systems. If you already have PBX equipment and an IT team, upgrading from PRI to SIP may be your best bet. You might consider Cloud Voice if your business doesn’t already have a PBX system or it needs major repairs or it is too much hassle. With Cloud Voice, you just pay a monthly fee and Smithville will manage everything to do with the PBX.

Any business or site with a high volume of outbound and inbound calls need the flexibility and cost-effectiveness that SIP Trunking provides. For example, call centers, sales, or support hubs, are highly likely to run more complex PBX systems supported by specialist SIP services.

We do still provide PRI services for customers who want to stay on their legacy system. A PRI circuit has a maximum of 23 channels per circuit and one channel for every call happening at a given time. If you need to have the ability for 50 calls to happen all at the same time, then you need 50 channels. For SIP Trunking, you need a minimum of three call channels. Each SIP trunk can host an unlimited amount of call channels.

Something to ask yourself is, “How many calls does the business receive during the busiest time of the day?”

I chose Smithville.

“It has made us more accessible, and we have gotten more business.. the whole system [internet and cloud voice] is incredible.”
“By having Smithville Cloud Voice and internet here in our office, we are no longer dealing with internet outages. We have been able to keep our efficiency up and my staff has been able to do their job a lot easier and with a lot less stress.”

Why work with us?

  • 100 years of top-ranked service in Indiana
  • We answer your calls in less than 1.5 minutes on average
  • Recommendations based on your needs with technical support available
  • Backed by a guaranteed Fiber network for seamless workflows
  • Reliability you will not experience elsewhere

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