Smithville Hosted PBX Solution

Empower your employees to do their jobs better with the technology to connect them with customers anytime, anywhere.

Talk to Us

Simplify your system

with easy to use apps

Managing incoming calls has never been easier, from playing prerecorded, customized greetings to transferring callers to a configured attendant.

Scale with ease

with simple user management

End-users can make changes to their business lines in real-time through an online management portal accessible from anywhere with Internet.

Disaster Recovery

with fail-over functionality

Keep your business phone up and running in case of a local disaster such as a power outgage or severe weather, so customers can always reach you.

One Phone System

Unlimited Possibilites

Your entire phone system is unified into one simple solution. A multitude of features and capabilites allows you to work your way.

What is cloud voice?

Pricing

Auxiliary User

$18/mo$18/mo

Features

  • Caller ID Presentation
  • Call Hold
  • Call Transfer
  • Music on Hold
  • Intercom Dialing
  • Call Paging Groups
  • 3 Way Calling
  • +35 more features
Request Consultation
See details
  • Each seat has a one-time $50 activation fee.
  • You need a minimum of 3 seats or 2 Premium/Premium ACD seats.
  • All long distance calls are .01 cent per call per minute.

 

DESCRIPTION AUXILIARY STANDARD PREMIUM PREMIUM ACD
Multiple Call Appearances ✔ ✔ ✔ ✔
Page ✔ ✔ ✔ ✔
Account Codes ✔ ✔ ✔ ✔
Anonymous Call Rejection ✔ ✔ ✔ ✔
Automatic Call Back (AC) ✔ ✔ ✔ ✔
Automatic Recall (AR) ✔ ✔ ✔ ✔
Automatic Recall On Busy / Auto Call Back On Busy ✔ ✔ ✔ ✔
Call Barring ✔ ✔ ✔ ✔
Call Barring (Outgoing Call Blocking) ✔ ✔ ✔ ✔
Call Control (star code access to call forwarding, remote access to call forwarding (RACF) ✔ ✔ ✔ ✔
Call Forwarding ✔ ✔ ✔ ✔
Call Hold (CHD) ✔ ✔ ✔ ✔
Call Park ✔ ✔ ✔ ✔
Call Transfer (CT) ✔ ✔ ✔ ✔
Call Waiting (CW) ✔ ✔ ✔ ✔
Caller ID Presentation ✔ ✔ ✔ ✔
CNAM Support ✔ ✔ ✔ ✔
Code Restriction ✔ ✔ ✔ ✔
Distinctive Ringing Internal/External ✔ ✔ ✔ ✔
Do Not Disturb (DND) ✔ ✔ ✔ ✔
Helpful Hints ✔ ✔ ✔ ✔
Intercom Dialing ✔ ✔ ✔ ✔
Last Caller Id Erasure ✔ ✔ ✔ ✔
Line Identification ✔ ✔ ✔ ✔
Music On Hold ✔ ✔ ✔ ✔
Music On Hold ✔ ✔ ✔ ✔
Short Codes (For Group Speed Dialing) ✔ ✔ ✔ ✔
SIP Line ✔ ✔ ✔ ✔
Speed Calling (1 Digit) ✔ ✔ ✔ ✔
Teen Line ✔ ✔ ✔ ✔
Telephone User Interface Branding ✔ ✔ ✔ ✔
Three Way Calling ✔ ✔ ✔ ✔
Three Way Calling Ringback ✔ ✔ ✔ ✔
Toll Restriction ✔ ✔ ✔ ✔
Transfer To Attendant ✔ ✔ ✔ ✔
Transfer To Call Router ✔ ✔ ✔ ✔
Transfer To Number ✔ ✔ ✔ ✔
Transfer To Operator ✔ ✔ ✔ ✔
Volume Control ✔ ✔ ✔ ✔
Caller Information ✔ ✔ ✔ ✔
Caller Name and Caller ID on Business Group Lines ✔ ✔ ✔ ✔
Caller Number Delivery ✔ ✔ ✔ ✔
Caller Number Delivery Blocking ✔ ✔ ✔ ✔
Call Pickup Groups ✔ ✔ ✔
Additional Recipients ✔ ✔ ✔
Administrative Broadcasts ✔ ✔ ✔
Advanced Alerting ✔ ✔ ✔
Aggregated Message Waiting Indicator ✔ ✔ ✔
All Calls Forwarded Greeting ✔ ✔ ✔
Announcement Only Mailbox. ✔ ✔ ✔
Audible Alert ✔ ✔ ✔
Auto Answer ✔ ✔ ✔
Autoplay ✔ ✔ ✔
Basic Line Hunting ✔ ✔ ✔
Bridged/Shared Line Appearance ✔ ✔ ✔
Business Call Manager ✔ ✔ ✔
Business Group Administrator View ✔ ✔ ✔
Business Group Administrators ✔ ✔ ✔
Business Group Dialing ✔ ✔ ✔
Business Group Line Users ✔ ✔ ✔
Busy Greeting ✔ ✔ ✔
Call Completed Elsewhere ✔ ✔ ✔
Call List Export ✔ ✔ ✔
Call Lists ✔ ✔ ✔
Call Router ✔ ✔ ✔
Call Screening ✔ ✔ ✔
Call Waiting With Caller Id ✔ ✔ ✔
Click Through To Commportal ✔ ✔ ✔
Click To Dial ✔ ✔ ✔
Common PIN ✔ ✔ ✔
Commportal Contacts ✔ ✔ ✔
Commportal Phone Configurator ✔ ✔ ✔
Communial Primary ✔ ✔ ✔
Contact Groups ✔ ✔ ✔
Contact List ✔ ✔ ✔
Copy To Contacts ✔ ✔ ✔
Critical Interdigit Timing ✔ ✔ ✔
Cross Device Rejection ✔ ✔ ✔
Custom Greetings ✔ ✔ ✔
Customer Originated Trace ✔ ✔ ✔
Department Level Music On Hold ✔ ✔ ✔
Deployment In App Stores ✔ ✔ ✔
Destination Number ✔ ✔ ✔
Detailed Contact Information ✔ ✔ ✔
Device Support ✔ ✔ ✔
Dialed Calls ✔ ✔ ✔
Direct Inward Dialing/Direct Inward System Access ✔ ✔ ✔
Directed Call Pickup ✔ ✔ ✔
Easy Attendant ✔ ✔ ✔
Emergency Call Notification ✔ ✔ ✔
Extended Access Greeting ✔ ✔ ✔
Fast Login ✔ ✔ ✔
Find Me Follow Me ✔ ✔ ✔
Fixed Number Variant Of Call Forwarding ✔ ✔ ✔
Forward As Email ✔ ✔ ✔
Forward To Security Manager ✔ ✔ ✔
Forward Voicemail ✔ ✔ ✔
Full Text Search ✔ ✔ ✔
Future Delivery ✔ ✔ ✔
Greeting Options ✔ ✔ ✔
Group Lists ✔ ✔ ✔
Group Mailboxes ✔ ✔ ✔
Guided Setup ✔ ✔ ✔
Header Playback ✔ ✔ ✔
Home Intercom (Repetitive Ring) ✔ ✔ ✔
Home Page ✔ ✔ ✔
Hot Line ✔ ✔ ✔
Incoming Call Pop Up ✔ ✔ ✔
Individual Access Numbers ✔ ✔ ✔
Individual Quota ✔ ✔ ✔
Interrupt Message ✔ ✔ ✔
Intra/Extra Business Group Clid ✔ ✔ ✔
IVR Access To Call Forwarding ✔ ✔ ✔
Leave Message ✔ ✔ ✔
Line Selection ✔ ✔ ✔
Line State Monitoring ✔ ✔ ✔
Live Replay ✔ ✔ ✔
Low Impact On Battery Life ✔ ✔ ✔
Make Set Busy ✔ ✔ ✔
Mandatory Account Codes ✔ ✔ ✔
Mandatory Validated Account Codes ✔ ✔ ✔
Mark Message Private ✔ ✔ ✔
Mark Message Urgent ✔ ✔ ✔
Marketing Broadcasts ✔ ✔ ✔
Max Uc Mobile ✔ ✔ ✔
Message Creation Features ✔ ✔ ✔
Message Expiry ✔ ✔ ✔
Message Playback Speed ✔ ✔ ✔
Message Quota ✔ ✔ ✔
Message Retrieval Options ✔ ✔ ✔
Message Waiting Indication (MWI) ✔ ✔ ✔
Missed Calls ✔ ✔ ✔
Notifications ✔ ✔ ✔
One Off Reminder ✔ ✔ ✔
Out Of Hours Greeting ✔ ✔ ✔
Outdial ✔ ✔ ✔
Outreach Numbers ✔ ✔ ✔
Password Reset ✔ ✔ ✔
Pause ✔ ✔ ✔
Per Department Call Park Orbit Code Ranges ✔ ✔ ✔
Personal Greeting ✔ ✔ ✔
PIN Change ✔ ✔ ✔
Play Music Until Answer For Acd Queue And Mlhg ✔ ✔ ✔
Premium Attendant ✔ ✔ ✔
Priority Call (Distinctive Ringing) ✔ ✔ ✔
Quickdial Accelerator For Internet Explorer ✔ ✔ ✔
Received Calls ✔ ✔ ✔
Recorded Message ✔ ✔ ✔
Recurring Reminder ✔ ✔ ✔
Reject Calls ✔ ✔ ✔
Reminder Call ✔ ✔ ✔
Reminder Call Cancel ✔ ✔ ✔
Reminders ✔ ✔ ✔
Remote Access To Call Forwarding ✔ ✔ ✔
Remote Call Forwarding ✔ ✔ ✔
Replay Menu ✔ ✔ ✔
Reply By Voicemail ✔ ✔ ✔
Ring Duration ✔ ✔ ✔
Screen List Editing ✔ ✔ ✔
Self-Care Language ✔ ✔ ✔
Shared Access Number ✔ ✔ ✔
Shared Quota ✔ ✔ ✔
Shared Voice And Fax Numbers ✔ ✔ ✔
SIM Ring ✔ ✔ ✔
Simple Provisioning ✔ ✔ ✔
Single Mailbox ✔ ✔ ✔
Single Sign On ✔ ✔ ✔
Skip Pin ✔ ✔ ✔
SMPP ✔ ✔ ✔
Spoken Name ✔ ✔ ✔
Suspend Fmfm ✔ ✔ ✔
Synchronised Status ✔ ✔ ✔
View Contact Details ✔ ✔ ✔
Visual Message Waiting Indication ✔ ✔ ✔
Voicemail Features ✔ ✔ ✔
Weekly Schedule ✔ ✔ ✔
Withhold Identity ✔ ✔ ✔
Call Jump ✔ ✔
Call Me Button ✔ ✔
Click To Dial From Sip Links On Web Pages And Emails ✔ ✔
Device Twinning ✔ ✔
Import And Export ✔ ✔
In Call Notification ✔ ✔
Live Message Screening ✔ ✔
Max Uc Desktop ✔ ✔
One Way Media ✔ ✔
Paired Desk Phone Control ✔ ✔
Request Delivery Report ✔ ✔
Request Read Report ✔ ✔
Selective Call Acceptance / Rejection ✔ ✔
Selective Call Forwarding. ✔ ✔
Selective Call Rejection ✔ ✔
Support for Apply I Phone Native Visual Voicemail Application ✔ ✔
Agent and Supervisor Dashboard ✔
Call Monitoring ✔
Call Queue ✔
Call Recording (30 day storage) ✔
CRM Integration ✔
MLHG Statistics ✔
Monitor, Whisper, Barge-In ✔
Multi Line Hung Groups ✔
Presence ✔
Statistics Download ✔
Wrap Up Codes ✔
Instant Messaging
SMS Messaging

 

Standard User

$25/mo$25/mo

+Auxiliary

  • Includes all Auxiliary features
  • Free Easy Attendant

Features

  • Voicemail
  • CommPortal Web Interface
  • MaX UC Mobile Application
  • Call Pickup Groups
  • Voicemail-Email Notifications
  • 100+ more features
Request Consultation
See details
  • Each seat has a one-time $50 activation fee.
  • You need a minimum of 3 seats or 2 Premium/Premium ACD seats.
  • All long distance calls are .01 cent per call per minute.
  • Includes one free Easy Attendant (not one per each Standard seat, additional are $10/mo)

 

DESCRIPTION AUXILIARY STANDARD PREMIUM PREMIUM ACD
Multiple Call Appearances ✔ ✔ ✔ ✔
Page ✔ ✔ ✔ ✔
Account Codes ✔ ✔ ✔ ✔
Anonymous Call Rejection ✔ ✔ ✔ ✔
Automatic Call Back (AC) ✔ ✔ ✔ ✔
Automatic Recall (AR) ✔ ✔ ✔ ✔
Automatic Recall On Busy / Auto Call Back On Busy ✔ ✔ ✔ ✔
Call Barring ✔ ✔ ✔ ✔
Call Barring (Outgoing Call Blocking) ✔ ✔ ✔ ✔
Call Control (star code access to call forwarding, remote access to call forwarding (RACF) ✔ ✔ ✔ ✔
Call Forwarding ✔ ✔ ✔ ✔
Call Hold (CHD) ✔ ✔ ✔ ✔
Call Park ✔ ✔ ✔ ✔
Call Transfer (CT) ✔ ✔ ✔ ✔
Call Waiting (CW) ✔ ✔ ✔ ✔
Caller ID Presentation ✔ ✔ ✔ ✔
CNAM Support ✔ ✔ ✔ ✔
Code Restriction ✔ ✔ ✔ ✔
Distinctive Ringing Internal/External ✔ ✔ ✔ ✔
Do Not Disturb (DND) ✔ ✔ ✔ ✔
Helpful Hints ✔ ✔ ✔ ✔
Intercom Dialing ✔ ✔ ✔ ✔
Last Caller Id Erasure ✔ ✔ ✔ ✔
Line Identification ✔ ✔ ✔ ✔
Music On Hold ✔ ✔ ✔ ✔
Music On Hold ✔ ✔ ✔ ✔
Short Codes (For Group Speed Dialing) ✔ ✔ ✔ ✔
SIP Line ✔ ✔ ✔ ✔
Speed Calling (1 Digit) ✔ ✔ ✔ ✔
Teen Line ✔ ✔ ✔ ✔
Telephone User Interface Branding ✔ ✔ ✔ ✔
Three Way Calling ✔ ✔ ✔ ✔
Three Way Calling Ringback ✔ ✔ ✔ ✔
Toll Restriction ✔ ✔ ✔ ✔
Transfer To Attendant ✔ ✔ ✔ ✔
Transfer To Call Router ✔ ✔ ✔ ✔
Transfer To Number ✔ ✔ ✔ ✔
Transfer To Operator ✔ ✔ ✔ ✔
Volume Control ✔ ✔ ✔ ✔
Caller Information ✔ ✔ ✔ ✔
Caller Name and Caller ID on Business Group Lines ✔ ✔ ✔ ✔
Caller Number Delivery ✔ ✔ ✔ ✔
Caller Number Delivery Blocking ✔ ✔ ✔ ✔
Call Pickup Groups ✔ ✔ ✔
Additional Recipients ✔ ✔ ✔
Administrative Broadcasts ✔ ✔ ✔
Advanced Alerting ✔ ✔ ✔
Aggregated Message Waiting Indicator ✔ ✔ ✔
All Calls Forwarded Greeting ✔ ✔ ✔
Announcement Only Mailbox. ✔ ✔ ✔
Audible Alert ✔ ✔ ✔
Auto Answer ✔ ✔ ✔
Autoplay ✔ ✔ ✔
Basic Line Hunting ✔ ✔ ✔
Bridged/Shared Line Appearance ✔ ✔ ✔
Business Call Manager ✔ ✔ ✔
Business Group Administrator View ✔ ✔ ✔
Business Group Administrators ✔ ✔ ✔
Business Group Dialing ✔ ✔ ✔
Business Group Line Users ✔ ✔ ✔
Busy Greeting ✔ ✔ ✔
Call Completed Elsewhere ✔ ✔ ✔
Call List Export ✔ ✔ ✔
Call Lists ✔ ✔ ✔
Call Router ✔ ✔ ✔
Call Screening ✔ ✔ ✔
Call Waiting With Caller Id ✔ ✔ ✔
Click Through To Commportal ✔ ✔ ✔
Click To Dial ✔ ✔ ✔
Common PIN ✔ ✔ ✔
Commportal Contacts ✔ ✔ ✔
Commportal Phone Configurator ✔ ✔ ✔
Communial Primary ✔ ✔ ✔
Contact Groups ✔ ✔ ✔
Contact List ✔ ✔ ✔
Copy To Contacts ✔ ✔ ✔
Critical Interdigit Timing ✔ ✔ ✔
Cross Device Rejection ✔ ✔ ✔
Custom Greetings ✔ ✔ ✔
Customer Originated Trace ✔ ✔ ✔
Department Level Music On Hold ✔ ✔ ✔
Deployment In App Stores ✔ ✔ ✔
Destination Number ✔ ✔ ✔
Detailed Contact Information ✔ ✔ ✔
Device Support ✔ ✔ ✔
Dialed Calls ✔ ✔ ✔
Direct Inward Dialing/Direct Inward System Access ✔ ✔ ✔
Directed Call Pickup ✔ ✔ ✔
Easy Attendant ✔ ✔ ✔
Emergency Call Notification ✔ ✔ ✔
Extended Access Greeting ✔ ✔ ✔
Fast Login ✔ ✔ ✔
Find Me Follow Me ✔ ✔ ✔
Fixed Number Variant Of Call Forwarding ✔ ✔ ✔
Forward As Email ✔ ✔ ✔
Forward To Security Manager ✔ ✔ ✔
Forward Voicemail ✔ ✔ ✔
Full Text Search ✔ ✔ ✔
Future Delivery ✔ ✔ ✔
Greeting Options ✔ ✔ ✔
Group Lists ✔ ✔ ✔
Group Mailboxes ✔ ✔ ✔
Guided Setup ✔ ✔ ✔
Header Playback ✔ ✔ ✔
Home Intercom (Repetitive Ring) ✔ ✔ ✔
Home Page ✔ ✔ ✔
Hot Line ✔ ✔ ✔
Incoming Call Pop Up ✔ ✔ ✔
Individual Access Numbers ✔ ✔ ✔
Individual Quota ✔ ✔ ✔
Interrupt Message ✔ ✔ ✔
Intra/Extra Business Group Clid ✔ ✔ ✔
IVR Access To Call Forwarding ✔ ✔ ✔
Leave Message ✔ ✔ ✔
Line Selection ✔ ✔ ✔
Line State Monitoring ✔ ✔ ✔
Live Replay ✔ ✔ ✔
Low Impact On Battery Life ✔ ✔ ✔
Make Set Busy ✔ ✔ ✔
Mandatory Account Codes ✔ ✔ ✔
Mandatory Validated Account Codes ✔ ✔ ✔
Mark Message Private ✔ ✔ ✔
Mark Message Urgent ✔ ✔ ✔
Marketing Broadcasts ✔ ✔ ✔
Max Uc Mobile ✔ ✔ ✔
Message Creation Features ✔ ✔ ✔
Message Expiry ✔ ✔ ✔
Message Playback Speed ✔ ✔ ✔
Message Quota ✔ ✔ ✔
Message Retrieval Options ✔ ✔ ✔
Message Waiting Indication (MWI) ✔ ✔ ✔
Missed Calls ✔ ✔ ✔
Notifications ✔ ✔ ✔
One Off Reminder ✔ ✔ ✔
Out Of Hours Greeting ✔ ✔ ✔
Outdial ✔ ✔ ✔
Outreach Numbers ✔ ✔ ✔
Password Reset ✔ ✔ ✔
Pause ✔ ✔ ✔
Per Department Call Park Orbit Code Ranges ✔ ✔ ✔
Personal Greeting ✔ ✔ ✔
PIN Change ✔ ✔ ✔
Play Music Until Answer For Acd Queue And Mlhg ✔ ✔ ✔
Premium Attendant ✔ ✔ ✔
Priority Call (Distinctive Ringing) ✔ ✔ ✔
Quickdial Accelerator For Internet Explorer ✔ ✔ ✔
Received Calls ✔ ✔ ✔
Recorded Message ✔ ✔ ✔
Recurring Reminder ✔ ✔ ✔
Reject Calls ✔ ✔ ✔
Reminder Call ✔ ✔ ✔
Reminder Call Cancel ✔ ✔ ✔
Reminders ✔ ✔ ✔
Remote Access To Call Forwarding ✔ ✔ ✔
Remote Call Forwarding ✔ ✔ ✔
Replay Menu ✔ ✔ ✔
Reply By Voicemail ✔ ✔ ✔
Ring Duration ✔ ✔ ✔
Screen List Editing ✔ ✔ ✔
Self-Care Language ✔ ✔ ✔
Shared Access Number ✔ ✔ ✔
Shared Quota ✔ ✔ ✔
Shared Voice And Fax Numbers ✔ ✔ ✔
SIM Ring ✔ ✔ ✔
Simple Provisioning ✔ ✔ ✔
Single Mailbox ✔ ✔ ✔
Single Sign On ✔ ✔ ✔
Skip Pin ✔ ✔ ✔
SMPP ✔ ✔ ✔
Spoken Name ✔ ✔ ✔
Suspend Fmfm ✔ ✔ ✔
Synchronised Status ✔ ✔ ✔
View Contact Details ✔ ✔ ✔
Visual Message Waiting Indication ✔ ✔ ✔
Voicemail Features ✔ ✔ ✔
Weekly Schedule ✔ ✔ ✔
Withhold Identity ✔ ✔ ✔
Call Jump ✔ ✔
Call Me Button ✔ ✔
Click To Dial From Sip Links On Web Pages And Emails ✔ ✔
Device Twinning ✔ ✔
Import And Export ✔ ✔
In Call Notification ✔ ✔
Live Message Screening ✔ ✔
Max Uc Desktop ✔ ✔
One Way Media ✔ ✔
Paired Desk Phone Control ✔ ✔
Request Delivery Report ✔ ✔
Request Read Report ✔ ✔
Selective Call Acceptance / Rejection ✔ ✔
Selective Call Forwarding. ✔ ✔
Selective Call Rejection ✔ ✔
Support for Apply I Phone Native Visual Voicemail Application ✔ ✔
Agent and Supervisor Dashboard ✔
Call Monitoring ✔
Call Queue ✔
Call Recording (30 day storage) ✔
CRM Integration ✔
MLHG Statistics ✔
Monitor, Whisper, Barge-In ✔
Multi Line Hung Groups ✔
Presence ✔
Statistics Download ✔
Wrap Up Codes ✔
Instant Messaging
SMS Messaging

 

Premium User

$35/mo$35/mo

+Standard

  • Includes all Auxiliary and Standard features

Features

  • MaX UC Desktop Application
  • Call Jump
  • Selective Call Forwarding
  • Advanced Call Control
  • +12 more features
Request Consultation
See details
  • Each seat has a one-time $50 activation fee.
  • You need a minimum of 3 seats or 2 Premium/Premium ACD seats.
  • All long distance calls are .01 cent per call per minute.

 

DESCRIPTION AUXILIARY STANDARD PREMIUM PREMIUM ACD
Multiple Call Appearances ✔ ✔ ✔ ✔
Page ✔ ✔ ✔ ✔
Account Codes ✔ ✔ ✔ ✔
Anonymous Call Rejection ✔ ✔ ✔ ✔
Automatic Call Back (AC) ✔ ✔ ✔ ✔
Automatic Recall (AR) ✔ ✔ ✔ ✔
Automatic Recall On Busy / Auto Call Back On Busy ✔ ✔ ✔ ✔
Call Barring ✔ ✔ ✔ ✔
Call Barring (Outgoing Call Blocking) ✔ ✔ ✔ ✔
Call Control (star code access to call forwarding, remote access to call forwarding (RACF) ✔ ✔ ✔ ✔
Call Forwarding ✔ ✔ ✔ ✔
Call Hold (CHD) ✔ ✔ ✔ ✔
Call Park ✔ ✔ ✔ ✔
Call Transfer (CT) ✔ ✔ ✔ ✔
Call Waiting (CW) ✔ ✔ ✔ ✔
Caller ID Presentation ✔ ✔ ✔ ✔
CNAM Support ✔ ✔ ✔ ✔
Code Restriction ✔ ✔ ✔ ✔
Distinctive Ringing Internal/External ✔ ✔ ✔ ✔
Do Not Disturb (DND) ✔ ✔ ✔ ✔
Helpful Hints ✔ ✔ ✔ ✔
Intercom Dialing ✔ ✔ ✔ ✔
Last Caller Id Erasure ✔ ✔ ✔ ✔
Line Identification ✔ ✔ ✔ ✔
Music On Hold ✔ ✔ ✔ ✔
Music On Hold ✔ ✔ ✔ ✔
Short Codes (For Group Speed Dialing) ✔ ✔ ✔ ✔
SIP Line ✔ ✔ ✔ ✔
Speed Calling (1 Digit) ✔ ✔ ✔ ✔
Teen Line ✔ ✔ ✔ ✔
Telephone User Interface Branding ✔ ✔ ✔ ✔
Three Way Calling ✔ ✔ ✔ ✔
Three Way Calling Ringback ✔ ✔ ✔ ✔
Toll Restriction ✔ ✔ ✔ ✔
Transfer To Attendant ✔ ✔ ✔ ✔
Transfer To Call Router ✔ ✔ ✔ ✔
Transfer To Number ✔ ✔ ✔ ✔
Transfer To Operator ✔ ✔ ✔ ✔
Volume Control ✔ ✔ ✔ ✔
Caller Information ✔ ✔ ✔ ✔
Caller Name and Caller ID on Business Group Lines ✔ ✔ ✔ ✔
Caller Number Delivery ✔ ✔ ✔ ✔
Caller Number Delivery Blocking ✔ ✔ ✔ ✔
Call Pickup Groups ✔ ✔ ✔
Additional Recipients ✔ ✔ ✔
Administrative Broadcasts ✔ ✔ ✔
Advanced Alerting ✔ ✔ ✔
Aggregated Message Waiting Indicator ✔ ✔ ✔
All Calls Forwarded Greeting ✔ ✔ ✔
Announcement Only Mailbox. ✔ ✔ ✔
Audible Alert ✔ ✔ ✔
Auto Answer ✔ ✔ ✔
Autoplay ✔ ✔ ✔
Basic Line Hunting ✔ ✔ ✔
Bridged/Shared Line Appearance ✔ ✔ ✔
Business Call Manager ✔ ✔ ✔
Business Group Administrator View ✔ ✔ ✔
Business Group Administrators ✔ ✔ ✔
Business Group Dialing ✔ ✔ ✔
Business Group Line Users ✔ ✔ ✔
Busy Greeting ✔ ✔ ✔
Call Completed Elsewhere ✔ ✔ ✔
Call List Export ✔ ✔ ✔
Call Lists ✔ ✔ ✔
Call Router ✔ ✔ ✔
Call Screening ✔ ✔ ✔
Call Waiting With Caller Id ✔ ✔ ✔
Click Through To Commportal ✔ ✔ ✔
Click To Dial ✔ ✔ ✔
Common PIN ✔ ✔ ✔
Commportal Contacts ✔ ✔ ✔
Commportal Phone Configurator ✔ ✔ ✔
Communial Primary ✔ ✔ ✔
Contact Groups ✔ ✔ ✔
Contact List ✔ ✔ ✔
Copy To Contacts ✔ ✔ ✔
Critical Interdigit Timing ✔ ✔ ✔
Cross Device Rejection ✔ ✔ ✔
Custom Greetings ✔ ✔ ✔
Customer Originated Trace ✔ ✔ ✔
Department Level Music On Hold ✔ ✔ ✔
Deployment In App Stores ✔ ✔ ✔
Destination Number ✔ ✔ ✔
Detailed Contact Information ✔ ✔ ✔
Device Support ✔ ✔ ✔
Dialed Calls ✔ ✔ ✔
Direct Inward Dialing/Direct Inward System Access ✔ ✔ ✔
Directed Call Pickup ✔ ✔ ✔
Easy Attendant ✔ ✔ ✔
Emergency Call Notification ✔ ✔ ✔
Extended Access Greeting ✔ ✔ ✔
Fast Login ✔ ✔ ✔
Find Me Follow Me ✔ ✔ ✔
Fixed Number Variant Of Call Forwarding ✔ ✔ ✔
Forward As Email ✔ ✔ ✔
Forward To Security Manager ✔ ✔ ✔
Forward Voicemail ✔ ✔ ✔
Full Text Search ✔ ✔ ✔
Future Delivery ✔ ✔ ✔
Greeting Options ✔ ✔ ✔
Group Lists ✔ ✔ ✔
Group Mailboxes ✔ ✔ ✔
Guided Setup ✔ ✔ ✔
Header Playback ✔ ✔ ✔
Home Intercom (Repetitive Ring) ✔ ✔ ✔
Home Page ✔ ✔ ✔
Hot Line ✔ ✔ ✔
Incoming Call Pop Up ✔ ✔ ✔
Individual Access Numbers ✔ ✔ ✔
Individual Quota ✔ ✔ ✔
Interrupt Message ✔ ✔ ✔
Intra/Extra Business Group Clid ✔ ✔ ✔
IVR Access To Call Forwarding ✔ ✔ ✔
Leave Message ✔ ✔ ✔
Line Selection ✔ ✔ ✔
Line State Monitoring ✔ ✔ ✔
Live Replay ✔ ✔ ✔
Low Impact On Battery Life ✔ ✔ ✔
Make Set Busy ✔ ✔ ✔
Mandatory Account Codes ✔ ✔ ✔
Mandatory Validated Account Codes ✔ ✔ ✔
Mark Message Private ✔ ✔ ✔
Mark Message Urgent ✔ ✔ ✔
Marketing Broadcasts ✔ ✔ ✔
Max Uc Mobile ✔ ✔ ✔
Message Creation Features ✔ ✔ ✔
Message Expiry ✔ ✔ ✔
Message Playback Speed ✔ ✔ ✔
Message Quota ✔ ✔ ✔
Message Retrieval Options ✔ ✔ ✔
Message Waiting Indication (MWI) ✔ ✔ ✔
Missed Calls ✔ ✔ ✔
Notifications ✔ ✔ ✔
One Off Reminder ✔ ✔ ✔
Out Of Hours Greeting ✔ ✔ ✔
Outdial ✔ ✔ ✔
Outreach Numbers ✔ ✔ ✔
Password Reset ✔ ✔ ✔
Pause ✔ ✔ ✔
Per Department Call Park Orbit Code Ranges ✔ ✔ ✔
Personal Greeting ✔ ✔ ✔
PIN Change ✔ ✔ ✔
Play Music Until Answer For Acd Queue And Mlhg ✔ ✔ ✔
Premium Attendant ✔ ✔ ✔
Priority Call (Distinctive Ringing) ✔ ✔ ✔
Quickdial Accelerator For Internet Explorer ✔ ✔ ✔
Received Calls ✔ ✔ ✔
Recorded Message ✔ ✔ ✔
Recurring Reminder ✔ ✔ ✔
Reject Calls ✔ ✔ ✔
Reminder Call ✔ ✔ ✔
Reminder Call Cancel ✔ ✔ ✔
Reminders ✔ ✔ ✔
Remote Access To Call Forwarding ✔ ✔ ✔
Remote Call Forwarding ✔ ✔ ✔
Replay Menu ✔ ✔ ✔
Reply By Voicemail ✔ ✔ ✔
Ring Duration ✔ ✔ ✔
Screen List Editing ✔ ✔ ✔
Self-Care Language ✔ ✔ ✔
Shared Access Number ✔ ✔ ✔
Shared Quota ✔ ✔ ✔
Shared Voice And Fax Numbers ✔ ✔ ✔
SIM Ring ✔ ✔ ✔
Simple Provisioning ✔ ✔ ✔
Single Mailbox ✔ ✔ ✔
Single Sign On ✔ ✔ ✔
Skip Pin ✔ ✔ ✔
SMPP ✔ ✔ ✔
Spoken Name ✔ ✔ ✔
Suspend Fmfm ✔ ✔ ✔
Synchronised Status ✔ ✔ ✔
View Contact Details ✔ ✔ ✔
Visual Message Waiting Indication ✔ ✔ ✔
Voicemail Features ✔ ✔ ✔
Weekly Schedule ✔ ✔ ✔
Withhold Identity ✔ ✔ ✔
Call Jump ✔ ✔
Call Me Button ✔ ✔
Click To Dial From Sip Links On Web Pages And Emails ✔ ✔
Device Twinning ✔ ✔
Import And Export ✔ ✔
In Call Notification ✔ ✔
Live Message Screening ✔ ✔
Max Uc Desktop ✔ ✔
One Way Media ✔ ✔
Paired Desk Phone Control ✔ ✔
Request Delivery Report ✔ ✔
Request Read Report ✔ ✔
Selective Call Acceptance / Rejection ✔ ✔
Selective Call Forwarding. ✔ ✔
Selective Call Rejection ✔ ✔
Support for Apply I Phone Native Visual Voicemail Application ✔ ✔
Agent and Supervisor Dashboard ✔
Call Monitoring ✔
Call Queue ✔
Call Recording (30 day storage) ✔
CRM Integration ✔
MLHG Statistics ✔
Monitor, Whisper, Barge-In ✔
Multi Line Hung Groups ✔
Presence ✔
Statistics Download ✔
Wrap Up Codes ✔
Instant Messaging
SMS Messaging

 

Premium ACD User

$55/mo$55/mo

+Premium

  • Includes all Auxiliary, Standard and Premium features

Features

  • Call Queue
  • Call Recording
  • Call Monitoring
  • Supervisor Analytics
  • +7 more features
Request Consultation
See details
  • Each seat has a one-time $50 activation fee.
  • You need a minimum of 3 seats or 2 Premium/Premium ACD seats.
  • All long distance calls are .01 cent per call per minute.

 

DESCRIPTION AUXILIARY STANDARD PREMIUM PREMIUM ACD
Multiple Call Appearances ✔ ✔ ✔ ✔
Page ✔ ✔ ✔ ✔
Account Codes ✔ ✔ ✔ ✔
Anonymous Call Rejection ✔ ✔ ✔ ✔
Automatic Call Back (AC) ✔ ✔ ✔ ✔
Automatic Recall (AR) ✔ ✔ ✔ ✔
Automatic Recall On Busy / Auto Call Back On Busy ✔ ✔ ✔ ✔
Call Barring ✔ ✔ ✔ ✔
Call Barring (Outgoing Call Blocking) ✔ ✔ ✔ ✔
Call Control (star code access to call forwarding, remote access to call forwarding (RACF) ✔ ✔ ✔ ✔
Call Forwarding ✔ ✔ ✔ ✔
Call Hold (CHD) ✔ ✔ ✔ ✔
Call Park ✔ ✔ ✔ ✔
Call Transfer (CT) ✔ ✔ ✔ ✔
Call Waiting (CW) ✔ ✔ ✔ ✔
Caller ID Presentation ✔ ✔ ✔ ✔
CNAM Support ✔ ✔ ✔ ✔
Code Restriction ✔ ✔ ✔ ✔
Distinctive Ringing Internal/External ✔ ✔ ✔ ✔
Do Not Disturb (DND) ✔ ✔ ✔ ✔
Helpful Hints ✔ ✔ ✔ ✔
Intercom Dialing ✔ ✔ ✔ ✔
Last Caller Id Erasure ✔ ✔ ✔ ✔
Line Identification ✔ ✔ ✔ ✔
Music On Hold ✔ ✔ ✔ ✔
Music On Hold ✔ ✔ ✔ ✔
Short Codes (For Group Speed Dialing) ✔ ✔ ✔ ✔
SIP Line ✔ ✔ ✔ ✔
Speed Calling (1 Digit) ✔ ✔ ✔ ✔
Teen Line ✔ ✔ ✔ ✔
Telephone User Interface Branding ✔ ✔ ✔ ✔
Three Way Calling ✔ ✔ ✔ ✔
Three Way Calling Ringback ✔ ✔ ✔ ✔
Toll Restriction ✔ ✔ ✔ ✔
Transfer To Attendant ✔ ✔ ✔ ✔
Transfer To Call Router ✔ ✔ ✔ ✔
Transfer To Number ✔ ✔ ✔ ✔
Transfer To Operator ✔ ✔ ✔ ✔
Volume Control ✔ ✔ ✔ ✔
Caller Information ✔ ✔ ✔ ✔
Caller Name and Caller ID on Business Group Lines ✔ ✔ ✔ ✔
Caller Number Delivery ✔ ✔ ✔ ✔
Caller Number Delivery Blocking ✔ ✔ ✔ ✔
Call Pickup Groups ✔ ✔ ✔
Additional Recipients ✔ ✔ ✔
Administrative Broadcasts ✔ ✔ ✔
Advanced Alerting ✔ ✔ ✔
Aggregated Message Waiting Indicator ✔ ✔ ✔
All Calls Forwarded Greeting ✔ ✔ ✔
Announcement Only Mailbox. ✔ ✔ ✔
Audible Alert ✔ ✔ ✔
Auto Answer ✔ ✔ ✔
Autoplay ✔ ✔ ✔
Basic Line Hunting ✔ ✔ ✔
Bridged/Shared Line Appearance ✔ ✔ ✔
Business Call Manager ✔ ✔ ✔
Business Group Administrator View ✔ ✔ ✔
Business Group Administrators ✔ ✔ ✔
Business Group Dialing ✔ ✔ ✔
Business Group Line Users ✔ ✔ ✔
Busy Greeting ✔ ✔ ✔
Call Completed Elsewhere ✔ ✔ ✔
Call List Export ✔ ✔ ✔
Call Lists ✔ ✔ ✔
Call Router ✔ ✔ ✔
Call Screening ✔ ✔ ✔
Call Waiting With Caller Id ✔ ✔ ✔
Click Through To Commportal ✔ ✔ ✔
Click To Dial ✔ ✔ ✔
Common PIN ✔ ✔ ✔
Commportal Contacts ✔ ✔ ✔
Commportal Phone Configurator ✔ ✔ ✔
Communial Primary ✔ ✔ ✔
Contact Groups ✔ ✔ ✔
Contact List ✔ ✔ ✔
Copy To Contacts ✔ ✔ ✔
Critical Interdigit Timing ✔ ✔ ✔
Cross Device Rejection ✔ ✔ ✔
Custom Greetings ✔ ✔ ✔
Customer Originated Trace ✔ ✔ ✔
Department Level Music On Hold ✔ ✔ ✔
Deployment In App Stores ✔ ✔ ✔
Destination Number ✔ ✔ ✔
Detailed Contact Information ✔ ✔ ✔
Device Support ✔ ✔ ✔
Dialed Calls ✔ ✔ ✔
Direct Inward Dialing/Direct Inward System Access ✔ ✔ ✔
Directed Call Pickup ✔ ✔ ✔
Easy Attendant ✔ ✔ ✔
Emergency Call Notification ✔ ✔ ✔
Extended Access Greeting ✔ ✔ ✔
Fast Login ✔ ✔ ✔
Find Me Follow Me ✔ ✔ ✔
Fixed Number Variant Of Call Forwarding ✔ ✔ ✔
Forward As Email ✔ ✔ ✔
Forward To Security Manager ✔ ✔ ✔
Forward Voicemail ✔ ✔ ✔
Full Text Search ✔ ✔ ✔
Future Delivery ✔ ✔ ✔
Greeting Options ✔ ✔ ✔
Group Lists ✔ ✔ ✔
Group Mailboxes ✔ ✔ ✔
Guided Setup ✔ ✔ ✔
Header Playback ✔ ✔ ✔
Home Intercom (Repetitive Ring) ✔ ✔ ✔
Home Page ✔ ✔ ✔
Hot Line ✔ ✔ ✔
Incoming Call Pop Up ✔ ✔ ✔
Individual Access Numbers ✔ ✔ ✔
Individual Quota ✔ ✔ ✔
Interrupt Message ✔ ✔ ✔
Intra/Extra Business Group Clid ✔ ✔ ✔
IVR Access To Call Forwarding ✔ ✔ ✔
Leave Message ✔ ✔ ✔
Line Selection ✔ ✔ ✔
Line State Monitoring ✔ ✔ ✔
Live Replay ✔ ✔ ✔
Low Impact On Battery Life ✔ ✔ ✔
Make Set Busy ✔ ✔ ✔
Mandatory Account Codes ✔ ✔ ✔
Mandatory Validated Account Codes ✔ ✔ ✔
Mark Message Private ✔ ✔ ✔
Mark Message Urgent ✔ ✔ ✔
Marketing Broadcasts ✔ ✔ ✔
Max Uc Mobile ✔ ✔ ✔
Message Creation Features ✔ ✔ ✔
Message Expiry ✔ ✔ ✔
Message Playback Speed ✔ ✔ ✔
Message Quota ✔ ✔ ✔
Message Retrieval Options ✔ ✔ ✔
Message Waiting Indication (MWI) ✔ ✔ ✔
Missed Calls ✔ ✔ ✔
Notifications ✔ ✔ ✔
One Off Reminder ✔ ✔ ✔
Out Of Hours Greeting ✔ ✔ ✔
Outdial ✔ ✔ ✔
Outreach Numbers ✔ ✔ ✔
Password Reset ✔ ✔ ✔
Pause ✔ ✔ ✔
Per Department Call Park Orbit Code Ranges ✔ ✔ ✔
Personal Greeting ✔ ✔ ✔
PIN Change ✔ ✔ ✔
Play Music Until Answer For Acd Queue And Mlhg ✔ ✔ ✔
Premium Attendant ✔ ✔ ✔
Priority Call (Distinctive Ringing) ✔ ✔ ✔
Quickdial Accelerator For Internet Explorer ✔ ✔ ✔
Received Calls ✔ ✔ ✔
Recorded Message ✔ ✔ ✔
Recurring Reminder ✔ ✔ ✔
Reject Calls ✔ ✔ ✔
Reminder Call ✔ ✔ ✔
Reminder Call Cancel ✔ ✔ ✔
Reminders ✔ ✔ ✔
Remote Access To Call Forwarding ✔ ✔ ✔
Remote Call Forwarding ✔ ✔ ✔
Replay Menu ✔ ✔ ✔
Reply By Voicemail ✔ ✔ ✔
Ring Duration ✔ ✔ ✔
Screen List Editing ✔ ✔ ✔
Self-Care Language ✔ ✔ ✔
Shared Access Number ✔ ✔ ✔
Shared Quota ✔ ✔ ✔
Shared Voice And Fax Numbers ✔ ✔ ✔
SIM Ring ✔ ✔ ✔
Simple Provisioning ✔ ✔ ✔
Single Mailbox ✔ ✔ ✔
Single Sign On ✔ ✔ ✔
Skip Pin ✔ ✔ ✔
SMPP ✔ ✔ ✔
Spoken Name ✔ ✔ ✔
Suspend Fmfm ✔ ✔ ✔
Synchronised Status ✔ ✔ ✔
View Contact Details ✔ ✔ ✔
Visual Message Waiting Indication ✔ ✔ ✔
Voicemail Features ✔ ✔ ✔
Weekly Schedule ✔ ✔ ✔
Withhold Identity ✔ ✔ ✔
Call Jump ✔ ✔
Call Me Button ✔ ✔
Click To Dial From Sip Links On Web Pages And Emails ✔ ✔
Device Twinning ✔ ✔
Import And Export ✔ ✔
In Call Notification ✔ ✔
Live Message Screening ✔ ✔
Max Uc Desktop ✔ ✔
One Way Media ✔ ✔
Paired Desk Phone Control ✔ ✔
Request Delivery Report ✔ ✔
Request Read Report ✔ ✔
Selective Call Acceptance / Rejection ✔ ✔
Selective Call Forwarding. ✔ ✔
Selective Call Rejection ✔ ✔
Support for Apply I Phone Native Visual Voicemail Application ✔ ✔
Agent and Supervisor Dashboard ✔
Call Monitoring ✔
Call Queue ✔
Call Recording (30 day storage) ✔
CRM Integration ✔
MLHG Statistics ✔
Monitor, Whisper, Barge-In ✔
Multi Line Hunt Groups ✔
Presence ✔
Statistics Download ✔
Wrap Up Codes ✔
Instant Messaging
SMS Messaging

 

Auto Attendant

Your virtual receptionist

Auto Attendant offers powerful capabilities for meeting the needs of your customers, improving employee productivity, and controlling costs.

Engineered to simulate a live operator, Auto Attendant directs incoming callers to the appropriate department or employee. This enables you to ensure that your customers’ calls are handled effectively 24 hours a day, seven days a week.

Easy Attendant

  • Single level menu
  • 2 greeting options: business hours/non-business hours
  • Transfer to specific departments by extension
  • Custom greetings

Premium Attendant

+all Easy Attendant features
  • 150 Multi-level menus
  • Flexible announcement scheduling – for outside business hours and holidays
  • Transfer to individuals or departments by name or extension
  • Allows caller to return to original call tree
  • Easy Auto Attendant Redirect all calls to another telephone number.
    $10/mo per additional
  • Premium Auto Attendant Redirect calls when you don’t answer.
    $25/mo

Smithville Assist

Are you ready to buy Cloud Voice but feel like you lack the resources to get it set up?

  • Our assist add-on is perfect if you don’t have an IT professional or a dedicated individual to customize features on your new phone system.
  • Feeling overwhelmed by the multitude of options and configuration available? We can help you tailor your web portal and assist with the technicalities.
  • Smithville Assist Single Use Let Smithville’s team customize your CommPortal.
    $45 / 30 minutes
  • Smithville Assist Unlimited We will be your Cloud Voice administrator.
    $17/mo per seat
See Details

Connect Your Business with the Latest Voice Technology 

  • Phone Equipment VoIP Enabled | Advanced audio features | Bluetooth headset integration
    Starting at $105
See Phone Options

Do you have the speed you need?

Low bandwidth won’t cut it with advanced voice technology. You need high-speed Internet for crystal-clear calling.

Test Your Network

This test will simulate VoIP calls for your computer and provide an estimate of how your current Internet service will perform.

Learn More and Run Test

You need to sign up for Smithville Internet to use Cloud Voice.

FAQs

Smithville Cloud Voice is a type of VoIP solution (Voice Over Internet Protocol). Unlike a POTS solution that works through phone lines, it works through your Internet. This allows for a multitude of features and customization around configuration.

The main difference between SIP Trunking and Cloud Voice is the PBX equipment. SIP Trunks require you to have your own on-premise PBX equipment. With Cloud Voice, your PBX equipment is hosted by Smithville. All you would have onsite would be your Internet and phones. The maintenance would be done by Smithville. With SIP Trunking, you take care of your own equipment, we just make it VoIP enabled. SIP Trunking requires an in-house IT team to manage the equipment, security strategies, and privacy policies.

SIP Trunks and PRI function basically the same. SIP Trunks can have multiple DIDs and more call features. They are typically 25% cheaper than PRI circuits. This is because they eliminate additional hardware and overlapping networks.

Sip Trunking is a type of VoIP (Voice Over Internet Protocol), where SIP Trunking brings VoIP phone system capabilities to your existing on-premise PBX equipment. It upgrades an analogue PBX to an IP PBX. Like Cloud Voice, SIP is just one of the possible “protocols” you can use for VoIP communications. It provides a way to convert voice signals into data that can be decoded by devices used by a caller.

SIP Trunking is great for businesses that want more capabilities and less expense from their current PRI systems. If you already have PBX equipment and an IT team, upgrading from PRI to SIP may be your best bet. You might consider Cloud Voice if your business doesn’t already have a PBX system or it needs major repairs or it is too much hassle. With Cloud Voice, you just pay a monthly fee and Smithville will manage everything to do with the PBX.

Any business or site with a high volume of outbound and inbound calls need the flexibility and cost-effectiveness that SIP Trunking provides. For example, call centers, sales, or support hubs, are highly likely to run more complex PBX systems supported by specialist SIP services.

We do still provide PRI services for customers who want to stay on their legacy system. A PRI circuit has a maximum of 23 channels per circuit and one channel for every call happening at a given time. If you need to have the ability for 50 calls to happen all at the same time, then you need 50 channels. For SIP Trunking, you need a minimum of three call channels. Each SIP trunk can host an unlimited amount of call channels.

Something to ask yourself is, “How many calls does the business receive during the busiest time of the day?”

I chose Smithville.

“It has made us more accessible, and we have gotten more business.. the whole system [internet and cloud voice] is incredible.”
Randy Allman Executive Director See Full Interview
“By having Smithville Cloud Voice and internet here in our office, we are no longer dealing with internet outages. We have been able to keep our efficiency up and my staff has been able to do their job a lot easier and with a lot less stress.”
Dr. Mary Ann Bough Owner Watch Full Interview

Why work with us?

  • 100 years of top-ranked service in Indiana
  • We answer your calls in less than 1.5 minutes on average
  • Recommendations based on your needs with technical support available
  • Backed by a guaranteed Fiber network for seamless workflows
  • Reliability you will not experience elsewhere

Contact Us