Test Your Network’s Call Quality
Use this test to determine how well your current network will work with Cloud Voice.
This test will simulate VoIP calls over your network to provide a snapshot of how your current network will perform with Cloud Voice. It will let us know if your network meets our optimal network standards or needs to be optimized to have high call quality. It is important that your data network meets these standards to ensure the best Cloud Voice experience.
Make sure you are on the network you will use for Cloud Voice.
Select the number of simultaneous calls you expect to make. For example, a call center with 5 representatives that talk to customers at the same time would select 5 for Number of Calls. Click Start Test to see your results.
NOTE: Visualware BCS is required to run this test. Once you click to start the test, it will automatically download on your computer. However, once you click ‘Stop’ on BCS, it will no longer be downloaded. It only needs to run for the duration of the test.
Test may take a couple of minutes to complete, please do not close your browser.
Compare your results with our optimal network standards.
|Maximum Packet Loss||<1%|
|Maximum 1-Way Delay (Latency)||<150ms|
|MOS Score||3.6–5 Preferred|
Call Quality FAQs:
We are pleased to provide voice-over-Internet service of the highest quality to your business. To ensure you experience the best call quality, a review of your bandwidth network infrastructure will aid in preventing dropped calls, jitter (delay variation), and latency in the future.
If you have taken the recommended steps to ensure you are experiencing the best call quality for your business, but you’re experiencing issues, please call us at (800) 742-4084.
Claim your complimentary assessment
Our team will contact you for a personalized assessment of how Cloud Voice will work for your business. Learn about how Cloud Voice’s many features can improve and simplify your business.