Test Your Network’s Call Quality

Use this test to determine how well your current network will work with Cloud Voice.  

This test will simulate VoIP calls over your network to provide a snapshot of how your current network will perform with Cloud Voice. It will let us know if your network meets our optimal network standards or needs to be optimized to have high call quality. It is important that your data network meets these standards to ensure the best Cloud Voice experience.  

Step 1

Make sure you are on the network you will use for Cloud Voice.  

Step 2

Select the number of simultaneous calls you expect to make. For example, a call center with 5 representatives that talk to customers at the same time would select 5 for Number of Calls. Click Start Test to see your results.  

NOTE: Visualware BCS is required to run this test. Once you click to start the test, it will automatically download on your computer. However, once you click ‘Stop’ on BCS, it will no longer be downloaded. It only needs to run for the duration of the test. 

VoIP Test

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Advanced Options:
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Test may take a couple of minutes to complete, please do not close your browser.

Step 3

Compare your results with our optimal network standards. 

Maximum Jitter <20ms 
Maximum Packet Loss<1% 
Maximum 1-Way Delay (Latency) <150ms 
MOS Score 3.6–5 Preferred

Call Quality FAQs: 

We are pleased to provide voice-over-Internet service of the highest quality to your business. To ensure you experience the best call quality, a review of your bandwidth network infrastructure will aid in preventing dropped calls, jitter (delay variation), and latency in the future. 

Ensure you have adequate bandwidth to concurrently support your data and Voice needs. Voice traffic runs concurrently with your network’s data traffic. When there isn’t enough bandwidth to support them both, you’ll experience bottlenecking and reduced call quality.

TIP: We advise evaluating your bandwidth usage at your peak rate when you’ll also be using phones. If you see your network slow down during this time, consider upgrading your Internet bandwidth to ensure that, even at peak usage, enough bandwidth is available to support additional voice traffic.

Make sure your equipment and cabling are adequate. Speed alone doesn’t guarantee the best results for Cloud Voice. Older routers or network equipment, including cables, can directly impair Cloud Voice call quality.


TIP: An ethernet cable should connect to each VoIP phone. At a minimum, use a Cat5 cable, which tops out at 10/100Mbps, up to 100 MHz. We strongly recommend Cat5e or Cat6 cable to ensure a transmission speed capability of 1Gbps which will likely fill your data transmission needs.

Prioritize, segment, and prevent data traffic issues. When multiple data and voice applications run regularly on your Local Area Network (LAN), the data traffic can interfere with voice traffic.

TIP: Protocols on your network should separate and prioritize the voice traffic. If you are unsure how to create these protocols, please visit your network equipment manufacturer’s website for further directions.

Configure Quality of Service (QoS) on your network equipment by prioritizing the voice traffic over other data traffic.

Create a virtual local area network (VLAN) for your voice traffic. To physically separate traffic, install a separate data jack for each new phone that connects to your network, or you can create a traditional VLAN logically on your network equipment. If your equipment supports Voice VLAN or Voice signaling VLAN, this further directs the voice traffic to the appropriate VLAN.

If you have taken the recommended steps to ensure you are experiencing the best call quality for your business, but you’re experiencing issues, please call us at (800) 742-4084. 

Claim your complimentary assessment 

Our team will contact you for a personalized assessment of how Cloud Voice will work for your business. Learn about how Cloud Voice’s many features can improve and simplify your business. 

Cloud Voice

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