We’re in this together. We’re here for you.

 


Community Resources

Free Community WiFi Hotspots

Smithville is stepping up to connect Hoosiers in need of internet access during the COVID-19 crisis by offering free WiFi hotspots in select locations throughout its service territory. Hotspots can be used by individuals that need to connect to networks for work, school, or telehealth reasons.

“We must all do our part to help our neighbors in this time of need,” said Darby McCarty, chairman and CEO of Smithville. “Smithville has an obligation to keep our customers, businesses, and fellow Hoosiers connected, and we take it very seriously. Our team is working every day, ensuring Smithville’s network is up and running to keep our customers connected to what matters most.”

WiFi Hotspots are available at:

Beech Creek Township Fire Department: 4098 N. State Road 43, Solsberry, IN 47459 in the parking lot (Please don’t block the garage doors)

Marci Jane Lewis Park: 106 S. Park Street, Ellettsville, IN 47429 in the parking lot between the shelter house and basketball courts

Monroe County Fairgrounds: 5700 W. Airport Road, Bloomington, IN 47403 near the 4-H Building

To access internet on most devices, go to Settings, search for Wi-Fi options, and select Smithville Wifi. You’ll then be prompted to agree to the terms and conditions. Users accessing internet from these locations should do so from their vehicles. This free community option is designed for schoolwork and not for gaming.

“In this time of uncertainty, we want to assure our customers, neighbors, and families that Smithville is here for you,” said Paul Quick, president of Smithville. “By providing free internet access, our company is offering a safe, reliable connection to those who need it, as we have done for nearly 100 years.”

 


Small Business Assistance from Governor Holcomb in Response to COVID-19

Governor Eric J. Holcomb announced that Indiana small businesses are eligible for financial assistance under a disaster designation by the U.S. Small Business Administration (SBA). Learn more here.

 


10 Tips for Working from Home in a COVID-19 Environment

While some are more familiar with working from home, we recognize many of you may be new to working from home while we are dealing with the COVID-19 pandemic. To help you be successful while working from home, we’ve compiled these tips to help you stay productive, set expectations, and have some fun.

 


A Message From Our President Regarding COVID-19

Dear Smithville Customer,

As we collectively navigate the uncertainties of the coronavirus (COVID-19) pandemic, and the effects of this on our lives, businesses, and families, we want you to know that you can rely on Smithville’s commitment to service to keep you connected to what matters most. While you focus on addressing the needs of your families, employees, and businesses, our teams will be working hard to ensure that your network, internet, and telephone services remain up and running at the level of service you have come to know and expect from Smithville.

Our commitment to you, and all customers, is one we take very seriously. As a company that supports critical infrastructure, such as 911 service, we have developed a solid plan to prioritize the continued operations of our network, while taking proactive steps to ensure the safety of our employees and customers. Our teams remain confident in our ability to provide safe and reliable service to every customer. We are here to answer questions and provide support should you have any additional needs, or specific concerns, during this time.

We are closely monitoring the coronavirus and are following the current guidance from leading government and health authorities to ensure we are taking the right actions to protect our customers, employees, and the communities that we serve. This includes a commitment from each of our employees to:

  • Wash hands frequently and thoroughly
  • Wear protective gear when in your home or business (gloves, foot coverings, masks if required)
  • Avoid contact with potentially sick people
  • Avoid touching eyes, nose, and mouth
  • Stay home if they are feeling sick
  • Check-in with supervisors each morning to discuss their current state of health

We hope that you, your friends, colleagues, and family are all safe and remain well during this time. As you continue to focus on taking care of your families and businesses, you can rest assured that Smithville has your connectivity needs covered – as we have for nearly 100 years.

Thank you for your business and continued loyalty.

Paul Quick, President
Smithville