MyBundle Streaming Reward

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FAQs

What is a MyBundle streaming reward?
What is MyBundle?
How do I redeem my free streaming services?
When should I expect to receive the email to claim my reward?
What is the MyBundle streaming card?
How do I sign up for the streaming service with my card?
Where do I access my card details, card balance and transactions?
I can’t see my 16-digit card number. What do I do?
What address/zip code do I use for the card when entering it as a payment on a site?
I am already subscribed to the streaming service I want. Can I still use this card?
What happens if I cancel my Smithville service during the time I am getting free streaming service?
What happens when my reward subscription is over?
How much time do I have to activate my streaming card?
I still have questions. Who can I ask for help?

What is a MyBundle streaming reward?

MyBundle streaming rewards are limited-time promotional offers that may be mailed or emailed to individuals periodically. The email, postcard or letter will describe specific terms and conditions for earning the reward, such as signing up or upgrading your service with Smithville.

What is MyBundle?

Smithville has partnered with MyBundle to help simplify your streaming TV experience. MyBundle’s suite of free tools helps you eliminate all the work needed to find the streaming services that have the content you want. Whether it’s finding a replacement for cable or satellite with the channels you need, discovering new streaming services that match your interests, or deciding what to watch next — MyBundle can help.

How do I redeem my free streaming services?

If you qualify for a promotional offer from Smithville, you will get an email from MyBundle inviting you to their redemption site for our customers. The email and website will include instructions. You will create a free MyBundle account using the same email address you use at Smithville and a new password. When you log in to that account, you will choose your preferred streaming service and then get your MyBundle streaming card to subscribe to that service yourself.

When should I expect to receive the email to claim my reward?

If you earned a promotional reward when you signed up for new or upgraded service, you can expect to receive an email from MyBundle to redeem your free streaming services shortly after Smithville installs your service(s).

What is the MyBundle streaming card?

The MyBundle streaming card is a virtual payment card that allows you to pay for streaming services. It works just like a credit card with a card number, expiration date and three-digit CVC. If you are already subscribed to a streaming service, you can replace your current payment with your streaming card.

How do I sign up for the streaming service with my card?

When subscribing to the service, you will use the MyBundle streaming card as if it is your own personal credit card. You will use the 16-digit card number, the 3-digit CVC and the expiration date from the card and your own name and billing address/zip code if required.

Where do I access my card details, card balance and transactions?

When you log into your MyBundle account, look toward the top right of the screen and you will see the card icon. When you select the icon, a menu will pop up. Select “Go to my Streaming Choice.” This will direct you to a page that includes balance details, transactions and more. You will find information such as the amount used and how much is left to spend. You will also see an area listing the apps you are subscribed to and recent card transactions.

I can’t see my 16-digit card number. What do I do?

After logging into your free MyBundle account, toward the top of your screen you will see a card symbol next to your profile avatar. Select that card symbol, and then on the menu that pops up, you will see “Go to my Streaming Choice.” From there you will see your virtual card image with information hidden as asterisks (***). Click the small eye icon on the card to the right of the four digits and it will reveal all 16 digits as well as the CVC code and expiration date.

What address/zip code do I use for the card when entering it as a payment on a site?

You should use your own current address and zip code on streaming service when requested. However, for Hulu and Peacock, use zip code 19904.

I am already subscribed to the streaming service I want. Can I still use this card?

Yes. If you are already subscribed to a streaming service, you can still use your MyBundle streaming card. You can replace your current payment method with your MyBundle streaming card payment information (it works the same as a regular credit card) for future charges.

What happens if I cancel my Smithville service during the time I am getting free streaming service?

If you cancel service during the promotional period, the streaming card will be deactivated.

What happens when my reward subscription is over?

If you wish to continue subscribing to the streaming service, simply log into the streaming service and go to the payment section to replace the MyBundle streaming card with your own credit/debit card.

If you do not wish to continue subscribing, you don’t have to do anything. Your subscription will end automatically. You can also cancel your subscription on the streaming service’s website if you prefer.

How much time do I have to activate my streaming card?

You are required to redeem your MyBundle streaming card and use it to subscribe to a service within 90 days of receiving the streaming card redemption email. After this period, the offer will no longer be valid.

I still have questions. Who can I ask for help?

We’re always happy to help at Smithville. You can reach our local customer support team at (833) 768-4853, Monday-Friday, 8 a.m. to 6 p.m. If you have questions about redeeming your card or your MyBundle account, you can reach the MyBundle team directly at help@mybundle.tv.