Network Status

From time to time, Smithville subscribers may experience service blips or more prolonged interruptions. This network status page is for our subscribers to verify if there is a new disruption in their area. If you believe you are experiencing a service issue unrelated to an item stated below, please contact support for assistance.

Note: Commercial clients with a Service Level Agreement (SLA) will receive direct updates from Smithville Network Operations personnel regarding planned maintenance, equipment failures, and other events that may impact service.

Network Status Map

Viewing the Map

The map above highlights Smithville service areas for Fiber, DSL and Voice. Each outlined region represents a specific service zone, and the color indicates current network performance:

Green: Network operating normally
Yellow: Minor service disruption detected
Red: Service outage reported

To find your location, click and drag the map to navigate, or zoom in for a closer view.

Updates are provided in near real-time to keep you informed. If you’re experiencing issues not reflected on the map, please contact our support team for assistance.

Known Disruptions

No known disruption(s) at this time

WHERE	DATE	TIME	SERVICES AFFECTED	ESTIMATED TIME TO RESTORATION (ETR)

Smithville performs routine maintenance on our network daily that 1) does not affect customers’ service or 2) affects their service for less than 5 minutes. This page will not be updated with planned routine maintenance. It will only be updated with unplanned service disruptions that are affecting many customers.

This page will not be updated with power outage information since the outage is outside of our control. Once power is restored, we will move quickly to restore any damage to our facilities to get you back online as soon as possible.

FAQs

I frequently check Downdetector to get status updates about my current provider’s network status. Is Smithville Fiber Internet reliable?

You can rest assured that Smithville Fiber is stable. With an uptime of 99.9% reliability, you won’t need to check the network status with Smithville Fiber Internet constantly. For Enterprise-level customers, Smithville’s fiber-backed SLA guarantees network uptime, minimal latency, packet loss, and jitter. Businesses can rely on Cisco-certified engineers who are available 24/7. Residential and small business customers also have access to our 24/7 Technical Support team.

I’m frustrated with the quality and reliability of my current provider’s network. Does Smithville make it easy to switch?

Yes, it’s easy to switch to Smithville. Simply check your address to see if Smithville Fiber Internet is available near you. Complete the order process on our website or call (833) 768-4853 to request service and get started. The fiber installation process is smooth with Smithville. Our friendly, knowledgeable technicians provide a solution tailored to your internet needs and work to optimize your service for the best possible experience.

Is there an internet outage in my area?

Smithville’s Fast Fiber Internet is reliable and stable, as noted in Google Reviews written by our customers. Subscribers may occasionally experience service blips or, in rare cases, prolonged interruptions. You can check this page for known outages, disruptions, and planned maintenance in your area.

How do I report an outage?

If you’re experiencing trouble with your Smithville service, first check the Known Disruptions section on this page. If your area is listed, we’re aware of the issue and are working as quickly as possible to fix the problem. If your area is not listed, report the outage by contacting our 24/7 Technical Support team via email at support@smithville.com or by calling (866) 470-2583.