Smithville Email Update

Watch a quick overview

FAQs

Why did Smithville upgrade my email?
When did the email upgrade take place?
Did my email address change after the upgrade?
Did my password change?
How do I reset my password?
Did the user interface change?
Can I use a third-party email client?
Can I receive email on my smartphone?
Why should I look out for scams?

Why did Smithville upgrade my email?

Technology changes quickly, and was time for our email service to undergo an upgrade. The upgraded service is easier to use and has enhanced security features to align with modern standards.

When did the email upgrade take place?

The login screen was updated in early April 2025. The full upgrade was completed in May 2025. Once you are logged into the updated system, we recommend that you verify your personalized settings, including your time zone, email signature and email forwarding rules.

Did my email address change after the upgrade?

No, your email address did not change.

Did my password change?

No, your password did not change. You can easily change your password whenever you’d like in the email settings.

How do I reset my password?

To recover your email password if you’ve forgotten it, you can navigate to the webmail login page and click “Reset my password.” If you’re already logged in and wish to change it, you can do so by clicking the square icon to the left of your email address to see more options, then click “Settings,” then “Accounts,” then click “Change Password.” Give our Technical Support Team a call at 800-742-4084 if you need help resetting your password.

Did the user interface change?

Yes, the user interface changed if you use web mail. There are new, improved features that are easy to use. We upgraded to an intuitive, user-friendly layout, so you can find things quickly and easily. If you have questions, please contact us and we’ll be happy to walk you through it.

Can I use a third-party email client?

Yes, you can use a third-party email client, such as Microsoft Outlook, Spark or Apple Mail.

In the rare case that you can no longer connect after the upgrade, you may need to update your email client’s account settings. Here are the port configuration settings you’ll need to use:

Incoming server
- mail.bluemarble.net
- Port: 993 for IMAP, 995 for POP3
Outgoing server
- mail.bluemarble.net
- Port: 465 for TLS or 587 for STARTTLS

Not sure what a port setting is? We’re here to help. Contact our Technical Support Team at 800-742-4084 if you need assistance.

Can I receive email on my smartphone?

Yes, you can use a third-party email client on your phone to check your email. You may be prompted to login to your email account again after the upgrade. If you need assistance recovering your password, follow the reset password instructions. You can also go directly to the webmail login page to check your email.

Why should I look out for scams?

It’s wise to stay vigilant to protect yourself and your email account, especially during times of change. Always check that emails and messages from Smithville are really from us.

Scam safety tips

Check that the information is from a trusted source.
Look for misspellings and odd fonts and formatting, which could indicate a scam.
We will never send a Smithville representative to your home to collect payment.
We will never ask you to pay for a service in any way other than your bill.
When in doubt, call Smithville back directly to verify the source.
Contact your bank immediately if you realize you have entered your payment details on an illegitimate site.
Reset your password immediately if you realize you have entered it on an illegitimate site.
Ensure your email password is strong, and do not use the same password elsewhere.