Keeping You Informed
Network Abuse
We want you to be in the know! At Smithville, we believe in providing the most up-to-date policy and legal information for all of our customers.
Staying true to that belief, you’ll always find the most up-to-date policies, legal documents, tariffs and more right here on our website.
Please take time to report suspected network abuse by clicking the button below. Include as much detail as possible in your report.
Acceptable Use Policy
Read our policy about how to properly use the Smithville network as well as information about inappropriate use and misuse of the network.
Backup Power Sources
Learn more about backup power sources that are available to you for your Smithville services.
Best Effort SLA
SLA Terms and Conditions
Copyright Infringement
Learn more about your rights and the actions we must take, as mandated by federal law, when copyright infringement claims are filed with Smithville.
DSL Modem Agreement
Review the terms of our DSL Modem Agreement which applies to all current Smithville DSL subscribers.
Hearing Aid Compatibility
Smithville is proud to provide HAC phones for the hearing impaired. Learn more about our phone offerings and HAC.
High Risk Call Blocking
Smithville’s process for international call blocking.
Lifeline Guidelines
Learn about the guidelines for eligibility, application prerequisites, and annual eligibility verification process.
Privacy Policy
Smithville is serious about your privacy. Review our policy on how we store, protect, and distribute your personal information.
Protection Plan Agreement
Review our full Protection Plan Agreement, which applies to telephone, internet, and television protection plans.
TV Customer Terms and Conditions
Review our full TV Customer Terms and Conditions.
USF Rate Information
Information about the October, 2007 USF rate increase.
Smithville Internet Transparency Policy
Smithville’s disclosure of network management practices, performance characteristics, and terms and conditions of broadband service.
Tariffs
Review a detailed listing of prices and fees associated with telephone service.
Terms of Use
Read our terms of use and conditions for various Smithville services and products.
Video Submission Policy
Review policy information for user-generated video submissions.