Keeping You Informed

Network Abuse

We want you to be in the know! At Smithville, we believe in providing the most up-to-date policy and legal information for all of our customers.

Staying true to that belief, you’ll always find the most up-to-date policies, legal documents, tariffs and more right here on our website.

Users who abuse the network have a negative impact on all subscribers. Smithville investigates all claims and works diligently to provide the best network experience for all customers.

Please take time to report suspected network abuse by clicking the button below. Include as much detail as possible in your report.

Acceptable Use Policy

Read our policy about how to properly use the Smithville network as well as information about inappropriate use and misuse of the network.

Backup Power Sources

Learn more about backup power sources that are available to you for your Smithville services.

Best Effort SLA

SLA Terms and Conditions

Copyright Infringement

Learn more about your rights and the actions we must take, as mandated by federal law, when copyright infringement claims are filed with Smithville.

DSL Modem Agreement

Review the terms of our DSL Modem Agreement which applies to all current Smithville DSL subscribers.

High Risk Call Blocking

Smithville’s process for international call blocking.

Lifeline Guidelines

Learn about the guidelines for eligibility, application prerequisites, and annual eligibility verification process.

Privacy Policy

Smithville is serious about your privacy. Review our policy on how we store, protect, and distribute your personal information.

Protection Plan Agreement

Review our full Protection Plan Agreement, which applies to telephone, internet, and television protection plans.

TV Customer Terms and Conditions

Review our full TV Customer Terms and Conditions.

Smithville Internet Transparency Policy

Smithville’s disclosure of network management practices, performance characteristics, and terms and conditions of broadband service.

Statement of Non-discrimination

Smithville is an equal opportunity provider. Read here for program details.


Review a detailed listing of prices and fees associated with telephone service.

Terms of Use

Read our terms of use and conditions for various Smithville services and products.

Video Submission Policy

Review policy information for user-generated video submissions.