Legal

High Risk Call Blocking

What is the process of International Call Blocking used by Smithville?

By default, all calls to foreign countries are blocked. For most countries, you can remove this block at any time by dialing *353. If you wish to enable international call blocking, you may do so at any time by dialing *343.

If the country you wish to call is a high-risk call destination, you will need to contact Smithville to disable high-risk call blocking.

What is the process of high-risk call blocking used by Smithville?

A “high risk call” is a phone call to an international destination that is known to be frequently used for phone fraud. To protect you from fraudulent phone activity, any phone related service is blocked from making high risk calls to certain international destinations by default.

What happens when I try to make a high-risk call?

If you attempt to place a call to one of the destinations listed below, you will receive a recorded announcement which says “The carrier access code you dialed is not valid from this line.”

How can I make calls to high risk countries?

You will need to call Customer Service at (812) 876-2211 and request to remove the high-risk call block. Please note, if you have multiple lines or accounts you will need to specify the lines from which you wish to remove the high-risk call block. Once your identity has been verified over the phone we will send a liability waiver for you to sign. Once we receive the signed waiver, we will remove this feature from your account. The change will take effect within 2 business days, and then you will be able to make calls to all international locations.

What are the high-risk call destinations?

The current list of high risk call destination countries is:

RegionCountryCode
AfricaAlgeria213
AfricaAscension Island247
AfricaBenin229
AfricaBurkina Faso226
AfricaBurundi257
AfricaCameroon237
AfricaCape Verde238
AfricaCentral African Republic236
AfricaChad235
AfricaComoros269
AfricaIvory Coast225
AfricaDemocratic Republic of Congo243
AfricaDjibouti253
AfricaEquatorial Guinea240
AfricaEritrea291
AfricaEthiopia251
AfricaGabon241
AfricaGambia220
AfricaGhana223
AfricaGuinea224
AfricaGuinea-Bissau245
AfricaLiberia231
AfricaLibya218
AfricaMadagascar261
AfricaMalawi265
AfricaMauritania222
AfricaMorocco212
AfricaMozambique258
AfricaNamibia264
AfricaNiger227
AfricaNigeria234
AfricaReunion Island262
AfricaSaint Helena290
AfricaSao Tome & Principe239
AfricaSenegal221
AfricaSeychelles248
AfricaSierra Leone232
AfricaSomalia252
AfricaSouth Sudan211
AfricaSudan249
AfricaSwaziland268
AfricaTogo228
AfricaTunisia216
AfricaUganda256
AfricaZambia260
AfricaZimbabwe263
Asian PacificBrunei673
Asian PacificCambodia855
Asian PacificCook Islands682
Asian PacificDiego Garcia246
Asian PacificEast Timor670
Asian PacificFiji679
Asian PacificFrench Polynesia689
Asian PacificKiribati686
Asian PacificKorea82
Asian PacificLaos856
Asian PacificMalaysia60
Asian PacificMaldives960
Asian PacificMarshall Islands692
Asian PacificMyanmar95
Asian PacificNauru674
Asian PacificNepal977
Asian PacificNiue683
Asian PacificNorfolk Island672
Asian PacificNorth Korea850
Asian PacificPalau680
Asian PacificPapua New Guinea675
Asian PacificPhilippines63
Asian PacificSamoa685
Asian PacificSolomon Islands677
Asian PacificSri Lanka94
Asian PacificTonga Islands676
Asian PacificTuvalu688
Asian PacificVanuatu678
Asian PacificVietnam84
Asian PacificWallis & Fortuna681
Caribbean and Latin AmericaChile56
Caribbean and Latin AmericaColombia57
Caribbean and Latin AmericaCuba53
Caribbean and Latin AmericaEcuador593
Caribbean and Latin AmericaEl Salvador503
Caribbean and Latin AmericaGuatemala502
Caribbean and Latin AmericaGuyana592
Caribbean and Latin AmericaHaiti509
Caribbean and Latin AmericaHonduras504
Caribbean and Latin AmericaJamaica1876
Caribbean and Latin AmericaNicaragua505
Caribbean and Latin AmericaPeru51
EuropeAlbania355
EuropeAndorra376
EuropeAzerbaijan994
EuropeBelarus375
EuropeBosnia & Herzegovina387
EuropeBulgaria359
EuropeCyprus357
EuropeEstonia372
EuropeFalkland Islands500
EuropeKyrgyzstan996
EuropeLatvia371
EuropeLiechtenstein423
EuropeLithuania370
EuropeMacedonia389
EuropeMoldova373
EuropeMonaco377
EuropeMontenegro382
EuropePoland48
EuropeRomania40
EuropeSaint Pierre & Miquelon508
EuropeSan Marino378
EuropeSerbia381
EuropeSlovenia386
EuropeUkraine380
EuropeUzbekistan998
Middle EastAfghanistan93
Middle EastLebanon961
Middle EastOman968
Middle EastPalestine970
Middle EastQatar974
Middle EastYemen967
OthersInmarsat870
OthersIridium (International Network)882
OthersIridium (International Network)883
OthersIridium (International Network)881
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