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- High Risk Call Blocking
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High Risk Call Blocking
What is the process of International Call Blocking used by Smithville?
By default, all calls to foreign countries are blocked. For most countries, you can remove this block at any time by dialing *353. If you wish to enable international call blocking, you may do so at any time by dialing *343.
If the country you wish to call is a high-risk call destination, you will need to contact Smithville to disable high-risk call blocking.
What is the process of high-risk call blocking used by Smithville?
A “high risk call” is a phone call to an international destination that is known to be frequently used for phone fraud. To protect you from fraudulent phone activity, any phone related service is blocked from making high risk calls to certain international destinations by default.
What happens when I try to make a high-risk call?
If you attempt to place a call to one of the destinations listed below, you will receive a recorded announcement which says “The carrier access code you dialed is not valid from this line.”
How can I make calls to high risk countries?
You will need to call Customer Service at (812) 876-2211 and request to remove the high-risk call block. Please note, if you have multiple lines or accounts you will need to specify the lines from which you wish to remove the high-risk call block. Once your identity has been verified over the phone we will send a liability waiver for you to sign. Once we receive the signed waiver, we will remove this feature from your account. The change will take effect within 2 business days, and then you will be able to make calls to all international locations.
What are the high-risk call destinations?
The current list of high risk call destination countries is:
Region | Country | Code |
---|---|---|
Africa | Algeria | 213 |
Africa | Ascension Island | 247 |
Africa | Benin | 229 |
Africa | Burkina Faso | 226 |
Africa | Burundi | 257 |
Africa | Cameroon | 237 |
Africa | Cape Verde | 238 |
Africa | Central African Republic | 236 |
Africa | Chad | 235 |
Africa | Comoros | 269 |
Africa | Ivory Coast | 225 |
Africa | Democratic Republic of Congo | 243 |
Africa | Djibouti | 253 |
Africa | Equatorial Guinea | 240 |
Africa | Eritrea | 291 |
Africa | Ethiopia | 251 |
Africa | Gabon | 241 |
Africa | Gambia | 220 |
Africa | Ghana | 223 |
Africa | Guinea | 224 |
Africa | Guinea-Bissau | 245 |
Africa | Liberia | 231 |
Africa | Libya | 218 |
Africa | Madagascar | 261 |
Africa | Malawi | 265 |
Africa | Mauritania | 222 |
Africa | Morocco | 212 |
Africa | Mozambique | 258 |
Africa | Namibia | 264 |
Africa | Niger | 227 |
Africa | Nigeria | 234 |
Africa | Reunion Island | 262 |
Africa | Saint Helena | 290 |
Africa | Sao Tome & Principe | 239 |
Africa | Senegal | 221 |
Africa | Seychelles | 248 |
Africa | Sierra Leone | 232 |
Africa | Somalia | 252 |
Africa | South Sudan | 211 |
Africa | Sudan | 249 |
Africa | Swaziland | 268 |
Africa | Togo | 228 |
Africa | Tunisia | 216 |
Africa | Uganda | 256 |
Africa | Zambia | 260 |
Africa | Zimbabwe | 263 |
Asian Pacific | Brunei | 673 |
Asian Pacific | Cambodia | 855 |
Asian Pacific | Cook Islands | 682 |
Asian Pacific | Diego Garcia | 246 |
Asian Pacific | East Timor | 670 |
Asian Pacific | Fiji | 679 |
Asian Pacific | French Polynesia | 689 |
Asian Pacific | Kiribati | 686 |
Asian Pacific | Korea | 82 |
Asian Pacific | Laos | 856 |
Asian Pacific | Malaysia | 60 |
Asian Pacific | Maldives | 960 |
Asian Pacific | Marshall Islands | 692 |
Asian Pacific | Myanmar | 95 |
Asian Pacific | Nauru | 674 |
Asian Pacific | Nepal | 977 |
Asian Pacific | Niue | 683 |
Asian Pacific | Norfolk Island | 672 |
Asian Pacific | North Korea | 850 |
Asian Pacific | Palau | 680 |
Asian Pacific | Papua New Guinea | 675 |
Asian Pacific | Philippines | 63 |
Asian Pacific | Samoa | 685 |
Asian Pacific | Solomon Islands | 677 |
Asian Pacific | Sri Lanka | 94 |
Asian Pacific | Tonga Islands | 676 |
Asian Pacific | Tuvalu | 688 |
Asian Pacific | Vanuatu | 678 |
Asian Pacific | Vietnam | 84 |
Asian Pacific | Wallis & Fortuna | 681 |
Caribbean and Latin America | Chile | 56 |
Caribbean and Latin America | Colombia | 57 |
Caribbean and Latin America | Cuba | 53 |
Caribbean and Latin America | Ecuador | 593 |
Caribbean and Latin America | El Salvador | 503 |
Caribbean and Latin America | Guatemala | 502 |
Caribbean and Latin America | Guyana | 592 |
Caribbean and Latin America | Haiti | 509 |
Caribbean and Latin America | Honduras | 504 |
Caribbean and Latin America | Jamaica | 1876 |
Caribbean and Latin America | Nicaragua | 505 |
Caribbean and Latin America | Peru | 51 |
Europe | Albania | 355 |
Europe | Andorra | 376 |
Europe | Azerbaijan | 994 |
Europe | Belarus | 375 |
Europe | Bosnia & Herzegovina | 387 |
Europe | Bulgaria | 359 |
Europe | Cyprus | 357 |
Europe | Estonia | 372 |
Europe | Falkland Islands | 500 |
Europe | Kyrgyzstan | 996 |
Europe | Latvia | 371 |
Europe | Liechtenstein | 423 |
Europe | Lithuania | 370 |
Europe | Macedonia | 389 |
Europe | Moldova | 373 |
Europe | Monaco | 377 |
Europe | Montenegro | 382 |
Europe | Poland | 48 |
Europe | Romania | 40 |
Europe | Saint Pierre & Miquelon | 508 |
Europe | San Marino | 378 |
Europe | Serbia | 381 |
Europe | Slovenia | 386 |
Europe | Ukraine | 380 |
Europe | Uzbekistan | 998 |
Middle East | Afghanistan | 93 |
Middle East | Lebanon | 961 |
Middle East | Oman | 968 |
Middle East | Palestine | 970 |
Middle East | Qatar | 974 |
Middle East | Yemen | 967 |
Others | Inmarsat | 870 |
Others | Iridium (International Network) | 882 |
Others | Iridium (International Network) | 883 |
Others | Iridium (International Network) | 881 |