Security
We’re Here for You!
All Smithville Smart Home Security customers have access to local customer service, 24/7 tech support, and 24/7 monitoring. We are here for you day and night and want to make sure you have the best experience with your security system.
If you have questions or need service or support, please review our FAQs, or give us a call or message.
Contact Us
For billing, general questions, or to schedule an assessment, please call a Smart Home Security Advisor at (812) 935-8168.
If your alarm has sounded, or you need to reach our monitoring team, please call (888)-325-0769. Please have your verbal monitoring account password ready.
For monthly testing or issues with your security service, please call tech support at (866) 470-2583.
To reach a Smart Home Security Advisor, please call (812) 935-8168, email us at security@smithville.com or send us a message via our Contact Us page.
Tech Support Videos
ProSeries Help Videos
Lyric Smart Home Controller Help Videos
Total Connect Help Videos
Lynx Touch Help Videos
Monitoring Help Videos
Frequently Asked Questions
Getting Started
Our Smart Home Security package includes a Smart Home Panel, 5 Entry Sensors, a Smart Smoke Detector, 24/7 Professional Monitoring, and an Extended Warranty Plan for $59.99/month. This package includes equipment and monitoring, so you no longer have to pay a large, upfront fee for the equipment. Optional add-ons, such as video doorbells, cameras, or smart locks, are a small additional monthly fee ranging from $0.75 to $10.00/month.
Anywhere within South-Central Indiana.
Smithville provides all the equipment, installation, support, and ongoing service you need to keep your home and family safe and as such we require a 3-year agreement. If you don’t know if you’ll be living in the same place in 3 years, we have convenient options for movers that allow you to continue services at your next home.
Yes! Smithville partners with industry leaders to provide fully integrated systems. During the installation appointment, a Smithville Security Technician will walk you through all the additional products you can add to your system to provide you more convenience and peace of mind.
Installation
Most installations are completed within 7-10 days following purchase. Some installations could be delayed due to part(s) availability.
This is dependent upon the size of your property and the equipment being installed. Most installations are completed within 4 hours.
Smithville prides itself on offering custom installations from our certified Smithville installation team. Smithville does not subcontract out installations. All installers have had background checks and are employees of Smithville.
- Please plan on being present for the installation. Having the main users present during the installation will help everyone get the most out of the new system. An adult (18 or older) must be present during installation.
- Please make sure the installer has a clear path to all doors, windows, and equipment locations. If furniture or other obstacles are in the way, please make sure they are moved prior to our installers arriving. This helps speed up your installation and ensures our installers have a safe working environment.
- Please download the free Total Connect 2.0 app for iOS or Android to your mobile device.
- Please be ready to supply our technicians with your current wireless (Wi-Fi) network name and password. This information is needed to connect your security system to your wireless network to run Total Connect and receive Wi-Fi monitoring.
Absolutely! Our installers will stay with you until you are comfortable using the system and its features.
General Questions
Often, yes there is. Please check with your insurance agent to verify this. Often there is a percentage discount for burglary systems and an additional discount if you install monitored smoke and/or water leak detectors.
Email security@smithville.com and we will get that information to you.
If the alarm has sounded, our monitoring team will attempt to reach the primary person identified on the account to verify the alarm. If they are not able to reach this person, or if this person gives an incorrect password, they will contact emergency services. At this point, our monitoring team will attempt to contact other authorized individuals on the account to verify the alarm. Should one of these authorized persons request that monitoring cancel/disregard the alarm, our monitoring team will cancel the request to dispatch emergency services.
Please call our tech support team. They are available 24/7 to assist you. Tech support will be able to assess the situation and walk you through resetting your system.
End-users are able to change their own sensors batteries. You may purchase batteries from 3rd party sources. Remember to call our tech support team prior to changing your batteries so we can put your system on test.
Our installation team can replace batteries for you, however, there will be trip charges. This trip typically costs $125 plus the cost of batteries.
