Voice

Missing, Dropped or Poor-Quality Calls FAQ

The Rural Call Completion Problem

View the video below which explains this issue and actions you can take.

On occasion, Smithville voice customers may experience problems with calls not connecting, calls that are low quality, or calls that display incorrect caller ID.

Calls in our area are most often affected due to different call carriers in different locations trying to minimize their connection costs.

This issue is occurring across the country impacting residences and businesses in more rural parts of the United States. In fact, the FCC adopted two orders implementing the Improving Rural Call Quality and Reliability Act to address the current challenges.

FAQ `

Q: What should I do if I experience this situation?

A: There are four actions you can take.

1. First, ask the person trying to call you for the name of their long-distance provider or wireless provider and file an informal complaint with the FCC against their call provider. You may complete the FCC’s online form or call 888-225-5322 and provide the following information.
   – The caller’s number
   – The called number
   – The date and time the attempted calls were made
2. Then call us at 800-742-4084 and press 1 when directed. Speak with one of our helpful technical support specialists and let us know you are experiencing problems with long distance calling. We will also report the call completion problem to the FCC.
3. File a complaint with your state legislators in Washington DC. We are offering a convenient list of legislators below.
4. Ask the person trying to call you to also file a complaint with both the FCC

State Senators from Indiana	State Representatives from Indiana
Todd Young Help With A Federal Agency | Help For Hoosiers | U.S. Senator Todd Young of Indiana (senate.gov)	James Baird Help with a Federal Agency | U.S. Congressman Jim Baird (house.gov)
Mike Braun Contact Mike | Senator Mike Braun (senate.gov)	Greg Pence Contact | Representative Greg Pence (house.gov)
	Larry Bucshon U.S. Congressman Larry Bucshon, M.D. (house.gov)
	Trey Hollingsworth Contact | U.S. Representative Trey Hollingsworth (house.gov)

Smithville’s Enhanced Voice Mail

Today’s Voice Mail (VM) offers many additional features besides recording a message. With our new VM you get access to the Voice Mail CommPortal, which allows you to determine how you receive the recording.

Add Enhanced Voicemail ($7.99/mo) to your line by contacting our Customer Service Team at (800) 742-4084. Note: First time users will need to obtain a temporary PIN#/Password prior to activating Voicemail service.

For a convenient VM user guide, click on your area (listed below) to view and download a printable Adobe Acrobat (.pdf) file.

For cities of:
Bedford, Bloomington, Columbus, Jasper and Nashville:
Download the Voice Mail User Guide

For cities of:
Ellettsville, French Lick, Gosport, Griffin, Hymera, Lake Monroe, Lizton, Lyons, Owensburg, Smithville, Stanford and Sharpsville:
Download the Voice Mail User Guide

Voice Mail Portal Access

Find your area below to access your Voice Mail portal:

For cities of:
Bedford, Bloomington, Columbus, Jasper and Nashville:
Access your Voicemail Portal

For cities of:
Ellettsville, French Lick, Gosport, Griffin, Hymera, Lake Monroe, Lizton, Lyons, Owensburg, Smithville, Stanford and Sharpsville:
Access your Voicemail Portal

Local Telephone Directories

Find local, listed telephone numbers and business listings.
Access the Phone Directory