The FCC has programs designed to ensure consumers in rural and high-cost build areas have access to modern broadband networks at rates that are comparable to those in urban areas. As a broadband provider in these areas, we are required to test a random sample of customer locations to ensure that quality standards for speed and latency are met. Customers who are randomly selected will receive letters about testing. Please reach out to our Customer Service team with any questions at 800-742-4084.

FAQS

The FCC requires providers to test the speed and latency of their participating networks.  In some instances, this may require an upgraded modem.

The testing ensures that consumers are receiving services that meet the speed and latency standards required by the federal program. Such testing is similar to routine network testing already performed by providers to make sure networks are functioning properly.

Customers are under no obligation to have additional or new equipment placed in their homes or small businesses.

No. Providers cannot charge customers for the use of new or replacement equipment needed solely for federally-required speed and latency testing.

No. The equipment required to measure speed and latency does not enable providers to see or track a customer’s online activity. 

No. The testing equipment or upgraded modem should have no effect on service speeds or latency. In some cases, an upgraded modem may increase broadband performance.

Broadband providers are free to provide customers with their testing results. In addition, the FCC will make aggregated test data, broken down by provider, available on the FCC’s Universal Service Fund Administrator website.  

There are a variety of independent online tools or mobile apps that you can use to test your internet speed and latency. Learn more about the FCC’s Measuring Broadband America program.

Questions?

Contact us at (800) 742-4084

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